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Customer Service Assistant Manager

Broussard, LA, 70518
September 28, 2023

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Alverta Addison

*** ***** ******* **, ******, LA 70548

Phone: 337-***-****



To continue my career with an organization that will best utilize my management, administrative, supervision, and customer service skills to benefit mutual growth and success. Employment History

01/2021 - 08/2023 Returns and Parts Specialist

Mendoza Ford, Maurice, LA

Provided thorough, detailed service and developed repeat-client customer base including multiple dealership. service departments, body shops, mechanic shops, and walk-in customers. Prepared quotes ranging up to $10k for wholesale and retail clients. Sourced difficult to find parts during supply chain shortages and delays, including from parent- company warehouses, other local dealerships, and out-of-state dealerships. Assisted in-person and telephone customers daily.

Managed all returns and shipped parts back to original sources. Reconciled return transaction histories with existing inventory, and updated system quantities. Processed damaged part return claims through the Ford system, ensuring Mendoza received return credit.

01/2018 - 12/2020 Hub Specialist

Autozone LLC, Lafayette, LA

Job duties: pick and package parts to be shipped to surrounding stores. Inventory control Drive Routes

Customer support/Relations

05/2016 - 05/2017 Parts Manager

Courtesy Cdjr South, Abbeville, LA

Manage inventory. Order parts. Check in parts. Special order parts. Customer service. Service department duties.

07/2014 - 03/2016 Parts Manager

Bay City Motors Inc, Abbeville, LA

Manage parts department; extensive knowledge of auto parts; maintain inventory of all parts; prepare and tag for return; prepare purchase orders; update data base of available parts and adjust stock accordingly, arrange for the ordering of special parts per customer request; adjusted layout of parts to increase the efficiency; order parts for technicians; direct delivery drivers; follow up on orders to make sure they are arriving on time; travel to current customers to maintain client relationships and visit new businesses to build client base; customer service; work with the service department to be sure jobs are being pushed through and getting out on time; troubleshooting and resolving service issues. 02/2014 - 07/2015 Commercial Manager


Manage sales of the company's products and services within a defined geographic area. Customer service and relations. Look up parts and have them delivered to companies as per their requests. Manage delivery drivers; reconcile register at the end of each shift; Special order parts and follow up on the receipt of them with the customer; Make daily calls to shops to inform them of the sales and deals of the current period; Ensure consistent, profitable growth in sales revenues through positive planning and management of sales personnel; Maintain and update contract database for commercial region; Coordinate with customers and staff to resolve conflicts; Ensure that all work is carried out to the highest standard; Handle emergency situations as they arise; Support customers and other members of the team with sales advice and product support. 03/2007 - 02/2014 Assistant Manager

O'Reilly Auto Parts, Abbeville, LA

Customer Service/Relations

Assist Manager

Read and analyze daily reports

Make Schedules

Check in and save parts

Coach employees on Store operations and policies

Daily deposit

10/1997 - 11/2006 Assistant Manager

Bobs Garage, Maurice, LA

Handled ordering and returning of parts; handled all paperwork and invoicing; liaison between technician and customers; assisted head mechanic as shop hand; took ownership of customers experience by following up after service was rendered to leave a positive impression with the customer; prioritized required services; spent quality time building relationship with the customer Education History


2 Years of College or a Technical or Vocational School Louisiana Technical College, Lafayette, LA

Obtained a 20 Hour Certificate before ending education General High School Curriculum

High School Diploma

Vidor High, TX

Occupational Licenses, Certificates and Training

12/2009 ASE Certified Parts Specialist


Detailed References

Robert McMullen, Inventory Specialist

Baker Hughes

Abbeville, LA 70510


T-Boy Connor, Iss- Inside Service Specialist

O'Reilly Auto Parts

Abbeville, LA 70510


Marlin Istre, Owner

Cajun Pro

8964 Rue Blanc

Abbeville, LA 70510


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