Service Representative Office Assistant

Kathleen Murphy

**** ******* ****. *** ***, San Jose CA 95125

Phone: 408-***-**** Email: ****************@*****.***

Experience

Kaiser Permanente 2004-2023

Patient Service Representative

Responsibilities include: Greet and check in all patients, verify and update patient information, collect co-pays and fees, includes being responsible for safe-keeping of cash and reconciling of daily deposit funds, initiate and complete all required patient forms, direct patients to appropriate areas after check-in process is completed, and communicate with clinical and business office staff as needed.

Skills: Good knowledge and use of computer and computer keyboard, able to communicate well with patients and staff, very skilled with making personal connections with patients. Possess professional etiquette skills, able to multi-tasks, organize, manage time and prioritize work flow in a complex work environment.

Office Assistant to Behavioral Medicine Doctor

Responsibilities included: assisted doctors with daily schedule, handled files, contacted patients to confirm or reschedule appointments.

Staffing Office for the Medicine Department

Responsibilities included: Creating daily staffing schedule, coordinating staffing coverage, maintaining attendance records.

Member of the Workplace Safety Committee

Perform monthly safety walkabouts to ensure work environment for employees.

Plan and help coordinate the yearly workplace safety fair.

Other: Recipient of the Member Patient Satisfaction Award and Front Office High Performer Award.

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