Technical Support Cyber Security
Resume:
November ****
Charity Jenkins
**** **** ******** ***., ********** NC 27410
252-***-**** • ***********@*****.***
SUMMARY OF QUALIFACATIONS
Proven hard worker
Good eye for detail, skilled at setting priority Equally effective working independently and in cooperation with others Objective
To obtain a position utilizing my skills in leadership, versatility, flexibility and teamwork
Work Experience
Digital Support
Truist
Management of risks connected to identity fraud, regulatory compliance, and cyber security that could jeopardize the bank's control over the digital user experience.
· Expertise in data skills such as data analysis and effective user communication
· Assist clients on various platforms offered by the Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, and debit cards.
Help perform technical troubleshooting with the truist app or the truist website computer’s
Trained new hires
Taking incoming and outgoing calls to customers that need help with their issues
Technical Advisor (Remote)
Apple
Help perform technical troubleshooting with apple iPhone and mac computers
· Trained new hires
February 2016 - December 2019
November 2014 - November 2015
August 2013 - February 2014
· Taking incoming and outgoing calls to customers that need help with their devices
· Scheduling appointments if need by the cx request
· Helped with some billing inquiries and refund
· Senior support for iPhone, iPad and various other devices Medical Technicians
Alorica Briova
Help clients apply their clients order medication
· Educated clients on discounts when it came for paying for medication Took care of any billing issues with the customer that they may have had
· Checking on appointments and or making appointments for the customers
· Making outgoing and incoming calls
Technical Support
Converges
Provided support for prepaid (Verizon) customers
· Phone support added lines
· Helped client with data service
· Processed billing inquiries for the customers
· Scheduled appointments to have the device services
· Taking incoming calls only
Hostess
Red Lobster
· Seated customers
· Make guests feel welcomed, cared for, and valued.
· create a warm and welcoming environment for patrons from the moment they enter the establishment.
· Provide menus, take names for reservations and answer the phone References
Tonia Cutchin Superior Judge 919-***-****
Shanika McKesson PNC Supervisor 252-***-****
Other Activities
August 2006 June 2010
August 2016 Current
Member of the New York soccer club. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
Education
Tarboro High School
Earn Diploma
Earn Diploma
Pitt Community College
CRNA anthologist nurse
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