Customer Service, administration, receptionist, sales
Resume:
Deborah Yoder Johnson – Debi
**** *** **** **** – Lancaster SC 29720
Over 20+ years of Administrative / Customer Service experience. Delivering a high-level administrative support. Proven skills in providing professional courteous service to a diverse population
FT Receiver
Since Jan 2022 to the present, I have been FT Receiver at the Spring Field location in Fort mill, SC
And I love being a receiver!
Daily Support to entire Store and Vendor Receiver to 50+ Vendors. Merchandising, Weekly and Daily Reporting, Accuracy, Sales Projections of needed merchandise, Organization and Cleanliness of Back Room and processing Credits and Reclaim. Knowledge of pricing and inventory. Communication ongoing to Vendor Relationships. Leason between Store and Vendor Buy ins for daily sales and Promotions. High Volume store of 750k+ and growing. Safety and regulatory practices.
Back Up Receiver / Scanning Coordinator (+ Floral, Customer Service, Home Shop, Cashier.)
Originally, I was hired to be the back up to several departs due to needing extended coverage due to vacations and medical leaves. I covered our store for several months for Floral. I filled in at other store on occasions in Floral. For many months I was the receiver at 370 and 88 while their receivers were out on medical leaves. I now hold the position as back up receiver at 475 and have 4 years of receivers training. My main goal of coming back to the stores from my corporate position was to find a receiver’s position to retire with Harris Teeter. I am fully trained 100% of the receiver responsibilities. My drive and determination and love of the position makes me a solid choice. I would like to make Harris Teeter as a receiver my job until I retire. I love the position and I am passionate about it.
Space Technician / Sales Support – Home office Harris Teeter
Acosta sales in Marketing (In-house for Harris Teeter) 2013 - 2015
•Liaison between Corporate office and manufacturers.
•Acosta Brand specialists for Frozen / Dairy Store sets; Work with Set Teams and construction of Frozen Plan o grams
•Administration of product and execution of product to shelf. Execution of pack changes and imaging.
•Execution of Force outs and blocking of stores (Total to date = 235 stores)
•Coordinated presentations, and Lunch & Learn Program.
•Research using Nielsen database, dashboard, and in house ranking reports.
HBC Clerk / Customer Service / back up Cashier
Harris Teeter, Store 475, 372 2011 - 2013
•Providing premier customer service, including greeting them and responding to questions
•Ensuring product is rotated, within date, and properly displayed on shelves according to the appropriate planogram; Filling assigned sections as needed
•Unloading product from trucks and organizing stock room; Assisting Grocery Replenishment Specialist in maintenance of shelf set
•Cleaning cases and shelves, mopping and sweeping the sales floor, stock room and dairy coolers
Scheduling Coordinator / Call Center Sales / Customer Service
MUZAK – Fort Mill, SC 2006 - 2009
•Coordination of construction scheduling for install and equipment servicing. Multi state experience routing scheduling of jobs for multiple supervisors, installers and combo techs.
•Regions include: Northwest region (Oregon, Idaho, and Washington) Northeast region (Connecticut, Pennsylvania, New York, Rhode Island, etc.)
•Maintained constant communication with technicians in field and making sure that all schedules were correctly scheduled within preconstruction deadlines, while still factoring in service issues within a 24 to 48 hour time line.
•Knowledge of DSI Customer Designed Scheduling Tool, Internet, Email, Customer service and maintaining the standards of company.
Education
Space Technology, Plan o grams, marketing, Computer Technology, Word / Excel / Power point/ Access
Office Systems Technology ~ Business Administration
York Technical College – Rock Hill, South Carolina 1995-1997
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