Quality Control Manager

Teresa Tallar

*** ***** **

Northlake, IL *****

Cell Phone: 708-***-****

Email: ***************@*****.***

Experienced entry writer with over 15 years of experience. I am seeking long-term employment where my knowledge, experience, and skills can contribute to the development of an organization. I am adept at working under pressure, creative in problem-solving, well organized, and working effectively with customers.

More than 30 years as a Customer Service Professional

Organizational skills and ability to set priorities to aid in maintaining an efficient workflow

Good listener, able to assess needs and articulate information, and assist the customer

Experience with Classifying shipments

Work History:

03/13-Now – JCW Investment DBA Tekky –Quality Control Manager, Customer Service Manager

Prepare documents for customs entries

Arrange Import Shipments

Classify Shipments

Handle OBL, Payments, ISF documents

Arrange delivery of Shipments

Handle Billing of Shipments

Oversee all Customer Service emails and calls

Maintain Customer profiles

Oversee Quality Control

Training Supervisor

Maintain Inventory

Manage Warehouse

Fed EX Accounting handling

Handle all incoming Sample shipments

5/07 to 3/13 – Freight Forwarder and Customs Broker (Customer Service Specialist) Edward Zarach & BDP International

Provide the highest level of customer service.

Maintain records and filed them according to the appropriate department.

Answering multiple incoming phone lines.

racked orders/shipments followed up with the customer.

Provided customs with excel spreadsheets according to their individual

Arranged transportation of the product to the customer’s door.

Maintained the best possible rates.

Audited and reviewed files for customs compliance

Coordinated and did troubleshooting for import logistic issues that arose.

Performed duties effectively with other government agencies (FDA, FCC, DOT, ISF, Prior Notice).

Problem solved international logistical issues.

Classified products and items.

Overviewed ocean freight payments and ACH payments.

Maintained files on quotes, orders, and claims between customer/ supplier

9/00 to 5/07 - Customs Brokers Import Specialist MKC Customs Broker

Cleared merchandise through US customs.

Office duties: Data Entry (also Word, Excel, Internet), phones.

A/P, Mail, office supplies, training leader, and daily interaction

with vendors and customers.

Experience in classifying, dispatching, and handling files open to close.

Education: Associates Degree – Moraine Valley Community College

Nurse Assistant Certificate – Triton College

References and salary history available upon request.

Contact this candidate