Data Entry Health Care

CHRISTINA RACHPAUL

** ********* *****, ********(*47)***-**********************@*******.**

Committed to compassionate Health Care Service and Efficient Administrative Organization

Charismatic and Personable Administrative/ Health Care Assistant with a unique ability to successfully manage full-range office support for senior management and staff. Strong planner and problem solver who readily adapts to change, exceeds expectations in team and individual work.

Strengths include:

• Effective Administrative Professional- valued for multitasking strengths, organizational abilities and diplomatic handling of confidential matters. With administrative support skill developed through experience as an office clerk within various hospital departments

• Diligent and resourceful professional known for commitment to exceeding employer expectations

• Adaptable in juggling multiple priorities and meet tight deadlines without compromising quality

• Efficient in managing appointment scheduling, patient/customer records, medical billing and financial information

• Patient-oriented with the ability to resolve patient and staff complaints—all while maintaining a calm and consistent attitude of respect among peers and subordinates

Office, Team & Customer Support:

• Administrative Support

• Medical Office Procedures

• Client/Patient Relations & Communications

Computer Skills:

• Excel, Word, Access, Outlook, OneNote

• Internet Explorer

• PowerPoint

• EPIC Operating System

• Sunrise EHR, Meditech, Carestream

Clerical Skills:

• Patient Data Entry (55 WPM)

• Filing & Records Management

• Booking Patient Translator

• Spreadsheets & Reports

• Scheduling & Calendaring

Education & Certifications

Carleton University

Honors Bachelor of Science: Major in Biology- Concentration Health Science

Brampton Christian School

Ontario Secondary School Diploma

Canadian Red Cross: Medical Terminology Certificate

Publications

Rachpaul CC, Sendanyoye C, Mahling A, Sourial M, & Trto S. (2021). “Report: Service Provision for Children and Youth with Disabilities in Rural Canada and Australia.” Spatial Determinants of Health Lab, Carleton University: Ottawa ON. DOI: 10.22215/sdhlab/2021.2.

Relevant Experience

Registration / Booking Clerk – St. Joseph’s Health Center October 2022- Present

• Trained in Departments: COVID Assessment Center (CAC), Ambulatory Care Center (ACC)/ Area F and Booking Office

• Registration Responsibilities include: obtaining all necessary information from patient to update patient chart such as demographics, insurance and emergency information using Meditech Software. Printing and distributing patient identification bands, preparation of swish and gargle kits, assisting patient/family members, contacting Ministry of Health for updated health card information, and booking follow-up appointments

• Booking Responsibilities include: scheduling and booking appointments according to ACC clinics policies, processing referrals, booking follow-up appointments, adjusting appointments as appropriate, reviewing doctors disposition note on Sunrise EHR, checking doctors’ orders on Carestream, informing patient or family doctor of appointment times, booking IV Transfusion appointments and communicating with ACC charge nurse daily

Medical Secretary for Neurology, Dermatology and Acute Care Surgery (ACS) July 2022-Present

Departments– St. Joseph’s Health Center

• Medical Secretary for: Dr. J. Zeller (Dermatology), Dr. C. Sibbald (Dermatology), Dr. N. Hoffman (ACS), Dr. E. Sadler (ACS), Dr. C. Le (Neurology), Dr. D. Fam (Neurology), Dr M. Atia (Neurology) and Dr. D. Dimitrakoudis (Neurology)

• Responsibilities include: communicating/ supervising the booking office to ensure physicians clinics are not saturated. Resolving all patient complaints, scheduling issues, physician complaints and pharmacy issues. Preparing the room for Lumbar Puncture (LP) Procedure.

• Regularly communicating with management and ACC charge nurse if there is a cancelled, add on or moved clinic. Recommending ideas to management that will enhance clinic performance.

• Receiving and dispatching all physicians mail including pathology/ lab results, referrals, letters, etc.

• Booking internal/ external urgent referrals as per the physician’s request. Communicating with external doctors, departments, or pharmacies on behalf the physician

• Completing all doctors’ orders such as faxing prescription/ requisition, checking on the status of a referral, preparing referrals for the doctor to sign, scheduling future appointments and contacting patients who missed their appointment

• Regularly communicating with each doctor to inform them if there is: a cancellation for an upcoming clinic, patient mediation reaction, pharmacy issue, referral status, insurance claim forms, inconclusive lab results, discharge orders from the Emergency Department, etc.

IT Consultant - Lithotripsy / Surgical Day Care Unit - The Ottawa Hospital April- July 2019

• Specialized in Ambulatory Care Health Care Operating System using EPIC software

• Trained/ Supervised Peri-Op/ Clinic nurses / Physicians in clerical data entry

• Assisted nurses in patient data entry, label printing, scanning/ ordering medication, charting etc.

• Assisted nurses with removal of soiled linens

• Supplied patients with essential resources post operation (ie. food, water, blankets etc.)

OrthoTM Continuous Quality Improvement (CQI) Project - The Ottawa Hospital January 2020- March 2020

• Assisted Clinical Research Managers and respected parties in personalizing the data entry system (ConEHR) platform to meet the needs of each Clinical Practice Unit (CPU)

• Collected Patient Reported Outcome Measures (PROMS), Patient Reported Experience Measures (PREMS) and adverse events utilizing ConEHR software

• Communicated closely with surgeons, residents, fellow nurses, clerks and research personnel in regards to patient information and monitoring the CQI program

Patient Support Volunteer- The Ottawa Hospital (TOH) March 2018- August 2020

• Trained in departments: Emergency (ER), The Rehabilitation Center (TRC) – IP (In Patient) Companion, The Cancer Center (TCC), and General Office

• Responsibilities include: assisting patients and families in units throughout the hospital. Greet, guide and offer assistance to patients, visitors and staff in different departments at TOH.

• Assisted in utilizing wheelchairs, escorting assistance, rounding patient rooms and patient areas

• Assisted Clerks in administrative work (ie. filing, data entry, phone calls, etc.)

• Trained/supervised new recruits in performing tasks in assigned departments

Other Experience

Spatial Health of Determinants Lab (SHDL) – Carleton University June 2022- Present

• Research that focuses on studying health inequalities in small places and small spaces. Project focuses on promoting universal health care equality by taking into consideration factors such as income, environmental exposure, education, etc. and implementing eHealth interventions and retention programs

• Assisted in Knowledge Translation Activity Reports and the formation of Infographics. Recent report published emphasizes on service provision for children and youth with disabilities

President of St. Mark’s Young Society – St. Marks Presbyterian Church 2015- 2018

• Responsibilities include: organizing events and led church services conducted by youth

• Sang Christmas carols for elderly homes, raised money for charitable events and helped youth with emotional problems

• Completed annual reports for the Presbytery of Canada and publicly spoke to the Assembly on behalf of St. Marks Church

• Delivered regular announcements to the congregation on behalf of the youth group

• Taught Sunday School and actively sung at all church fundraising events and played piano

References Upon Request

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