Customer Service Administrative Assistant

Conyers, GA. ***** 770-***-**** 404-***-**** ******************@*****.***

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SHARON COBEY

PROFESSIONAL SUMMARY

Multi skilled worker with successful experience in fast-paced office settings. Over 20 years of work experience. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional, capable of working with little to no supervision. A diversified and proven track record in various administrative roles of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent task.

SKILLS

Excellent business communication etiquette

Employee relations

Operational Efficiency

Data Entry Documentation

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Operate database

Appointment Coordination

Scheduling of travel Flight, hotel etc.

Microsoft Office Suiteaspose_presable

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AVIATION CUSTOMER SERVICE TRAINING:

-HALLMARK AVIATION

CERTIFICATION DATE: 05/31/22

WORK HISTORY

HEADS, SALON - SALON MANAGER 07/2003 to 08/2007

Up, Lithonia, GA

Answered phones

Oversaw salon employee performance, facility cleanliness and sales

Controlled inventory by tracking expenses, purchases and shelf stock

Scheduled employees

Purchased Supplies/Paid Vendors

Sold Hair Care Products, Increased salon's revenues by promoting product sales

Maintained the Salon for Cleanliness

ADMINISTRATIVE ASSISTANT 10/1996 to 11/2002

Bank of America, Atlanta, GA

Provided support for four Senior Managers and our TMAP program interns, Scheduled meetings and coordinated itineraries for the week

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Executed record filing system to improve document organization and management

Scheduled office meetings and client appointments for staff teams

Sorted and distributed office mail and recorded incoming shipments for corporate records

Generated reports and typed letters in Word and prepared PowerPoint presentations

Scheduled supervisor's work calendar and scheduled appointments, meetings and travel

Flight, hotel etc

Copied & Faxed Documents, Processed Mail, Overnight Packages

SUMMER CAMP PROGRAM 08/1995 to 09/1996

Zoo Atlanta, Atlanta, GA

Processed group reservations,

Processed applications & payments received for Camp programs

Maintained database of summer camp applicants

Increased revenues as a result of effectively promoting the Zoo's Summer Camp

RESERVATIONS REPRESENTATIVE 10/1994 to 05/1995

Air Tran Airlines, Atlanta, GA

Knowledge of all city codes for all airports of call

Processed Payments via Credit Cards

Directed calls regarding lost/damaged luggage

Managed online booking inquiries

Answered phones

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