Customer Service Representative

Alvolyn Shaw

• 346-***-**** ******************@*****.***.

Professional Summary

Over 10 plus years of diverse, challenging assignments case managing by obtaining client information by answering telephone calls and providing information. coupled with a focused approach to the task at hand while anticipating potential obstacles. Highly organized professional with vast experience in office administration demonstrated thorough and detail-oriented commitment to key projects. Possess solid team-work skills; able to thrive in a fast-paced environment. Strong dedication to job accomplishment. Professional Skills/Computer Expertise

■ Critical Thinking/Complex Problem

Solver

■ Database Management

■ Attention to Detail

■ Explaining Procedures

■ Business Operations

■ 45 Words a minute typist

■ Adaptability

■ Flexible

■ Microsoft Word Expert

■ Microsoft Excel Expert

■ Inbound/Expound Calls

■ Qualified Mental Health

Partner

■ Microsoft Outlook Expert

■ Quick Learner

■ Time Management

■ Decisiveness

■ Organizational & Multi-tasking

Skills

Professional Experience

Customer Service Representative/Addecco Temp Agency- Oct 2022-Feb 2023-

• Maintain a high-volume workload within a fast-paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

• Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

• Submitted requests to the proper department to prevent reoccurring issues and recommend improvements in the process and procedure.

Customer Service Representative/Iqor- Jan 2022-Oct 20222

• Developed and maintained system workflow and configuration and routinely monitored data transfer from and to computerized maintenance management systems.

• Logged and tracked problems and work tickets with external vendor support.

• Managed user access and accounts and performed user setup configuration including permissions levels and user security roles.

Customer Service Representative/Humana-Jan 2017-May 2021

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner

•Organized customer information and account data for business planning and customer service purposes

• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Education & Certifications

Spring High School– Diploma

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