Customer Service

LORI COHEN

*** ****** ***** **., ******* – GA ***24 404-***-**** ****@*********.****

SALES PROFESSIONAL

Results driven sales professional with over 24 years of experience in sales, customer service, and consulting with strong interpersonal skills and the aptitude to effectively communicate with a diverse clientele, increase client base, and secure customer loyalty in highly competitive markets.

AREAS OF EXPERTISE

Customer Service Sales Communications Conflict Resolution Consulting Management Marketing Mentoring and Team Leadership Customer Retention Microsoft Office Human Resources Project Management Financial Analysis Database Management Client Partnership Market Analysis Billing Account Receivables

PROFESSIONAL EXPERIENCE

2019-2023 Business Owner/Residential Sales Specialist, Lori Cohen, Realtor-Atlanta GA

Real Estate partnering Brokers: Atlanta Fine Homes Sotheby’s International, Palmer House Properties

Developed strategies to ensure sellers received the highest price & best terms for the sale of their home in an extremely fast-paced market by utilizing my project management skills in prioritizing and completing multiple projects by overseeing several vendors.

Collaborated and developed strategies with business partners to ensure buyers were able to procure properties with the high level of competition due to the overinflated real estate market.

Managed daily business operations, consulted clients and investors in selling and purchasing real estate, guided office financial and marketing decisions and utilized Microsoft Office for business planning and database management.

Top Producer Status 2020 & 2022 with Atlanta Fine Homes Sotheby’s International Realty

Pinnacle Award recipient in 2020 & 2021 for Dekalb Board of Realtors.

2017-2019 Accounting & Billing Support, Swift, Currie, McGhee & Hiers, LLP- Atlanta, GA

Accounts receivables including cash applications, bank reconciliations, preparation of large amounts of deposits on a daily basis

Spearheaded ongoing research project to track up to 10 years of past overage payments to the company and provide the necessary refund payments of overages to companies along with extensive detailed records and explanation for the refunds.

Utilized Bill Blast to generate automated billing time for partners, associates & paralegals and reviewed reports when if needed with individual attorneys.

Preparation and editing of pre bills for attorney time entries

Identified and contacted adjusters regarding outstanding client payments and utilized my customer service skills to ensure timely payments to clients were received.

Documented and distributed incoming settlement checks.

Cut and distribute quarterly bonus checks for partners & associates.

Support in completing monthly income/expense Excel reports for Controller.

Accounts payables and billing support when necessary

1996 - 2016 Business Owner / Residential Real Estate Sales Specialist, Lori Cohen & Associates, Inc. – Atlanta, GA

Real Estate Partnering Brokers: Keller Williams Realty, First Atlanta, Jenny Pruitt & Associates, Inc. & Remax Greater Atlanta.

Outstanding Achievement Award winner for two consecutive years for generating $6+ million in sales. Twice secured status as a top 10% agent in a pool of 265 based on a 99% client retention and customer referral business model.

Innovative strategist able to recognize weaknesses and structure marketing approach to heighten brand/company awareness.

Adept at prioritizing and completing multiple projects within a fast-paced environment to exceed corporate/customer specifications.

Managed daily business operations, consulted clients and investors in selling and purchasing real estate, guided office financial and marketing decisions and utilized Microsoft Office for business planning and database management.

Provide due diligence market research and valuations to major companies and gather sales statistics to monitor current market conditions and industry changes.

Train and mentor new and seasoned agents on effectively improving their sales performance and business management skills.

1995 - 1996 Assistant Office Manager, The Alexander Team, ReMax Executives, Atlanta, GA

Worked directly for the top realtor in DeKalb County with full responsibility for marketing, database management, scheduling, lead generating, project management, and fiscal management.

Daily communications with clients and other real estate professionals.

Drafted purchase and leasing contracts.

Scheduled appointments with multiple vendors, financial officers and closing attorneys.

Marketing and database management using Power Point, Microsoft Outlook and Top Producer Real Estate systems.

1993-1995 Assistant Store Manager, Casual Corner, Atlanta, GA

Integrated and managed plans to drive a customer service based marketing campaign that generated a 20% profit growth

Managed daily operations in high volume clothing boutique. Hired, trained, and mentored employees, directed store designs and renovations, staff scheduling, and managed inventory.

Scheduling and preparation coordinator for Customer Appreciation Days.

Ensured a high level of customer service to retain customer loyalty.

Collaborated with store manager and employees to ensure the store maintained a high moral for employees.

EDUCATION

BS, Business Management, University of South Carolina - GPA-3.664

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