Customer Service Representative

MH

MACOUL HECTOR

******.******@******.*** 239-***-**** Altamonte Springs, FL 32714

Summary

Dependable transportation team member proficient in assisting driver with communicating route changes, picking up trash and lifting heavy loads. Self-motivated with excellent communication and problem-solving abilities and capacity to lift up over 50lbs pounds unassisted.

Skills

• Manual Dexterity

• Problem-Solving

• Cargo Sorting

• Equipment Operation

• Work Order Following

• Physical Strength and Stamina

• Loading Dock Operations

• Warehouse Operations

• Ouality Assessment and Assurance

• Loading and Unloading

• Truck Driving

• Decision Making

• Team Collaboration

• Problem Solving

Experience

Cheney Brothers Inc. Fort Myers, FL

Driver Helper

05/2020 - 12/2022

• Mapped routes and specific locations using local road knowledge and GPS software.

• Inspected goods and checked for damage before deliveries.

• Dropped off items at customer locations.

• Communicated with dispatching regarding changes to routes, deliveries and orders.

• Coordinated paperwork for customer goods delivery.

• Placed bracing, straps and other protective devices onto items in transit to prevent damage.

• Packed boxes and stock using organizational guidelines.

• Kept loads from being damaged through proper loading and security.

Alorica Fort Myers, FL

Customer Service Representative

10/2015 - 06/2018

Answered inbound calls, chats and emails to facilitate customer service.

Assisted customers with making payments or establishing payment plans to bring accounts current.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education and Training

Coronado High School Fort Myers, FL

High School Diploma

06/2011

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