Technical Support Customer Service

Jeanette Menon

An independent and self-motivated individual with proven and tested communication skills, problem solving, and bilingual skills *********@*****.*** 206-***-**** Brooklyn, NY

EDUCATION

A.A. Communications

San Jose City College

01/2019 - 05/2022, GPA 3.90

B.A. Communications

Brooklyn College

09/2024 - 05/2026,

WORK EXPERIENCE

Teacher, Infant Lead

Intergenerational Children's Center

04/2016 - 11/2018,

Developed and implemented a comprehensive curriculum that aligns with state standards and meets the diverse learning needs of all students.

Planned and executed engagement in age-appropriate daily lessons that are tailored to the skill level of each student. Coordinated with parents and families regarding student progress, and classroom activities as well as addressing any concerns or questions.

Collaborated with colleagues and administration to analyze data and identify areas for improvement in curriculum and instruction.

Participated in ongoing professional development

opportunities to enhance teaching skills and stay current on educational best practices and trends.

Adhered to all school policies and procedures, including those related to student discipline, safety, and confidentiality. Customer Service Representative

AT&T Mobility Call-Center

05/2013 - 01/2016, Austin, TX

Responded to inbound customer calls, chats, and emails promptly and professional.

Provided accurate and detailed information about AT&T products, services, plans, billing, account management, and technical support.

Documented all customer interactions as well as transactions accurately using AT&T's CRM system, ensuring proper follow- up and case management.

Collaborated with other departments, technical support, billing, and sales in order to address complex customer issues to provide comprehensive solutions.

SKILLS

Adaptability Attention to Detail Critical Thinking Document Editing G Suit Applications

Microsoft Word, Excel, PowerPoint Multitasking

Organization Prioritization Problem-Solving

Sales Translating Leadership Public Speaking

Operation Systems (e.g. Windows, MacOS, Linux

Spreadsheets Project Management

ORGANIZATIONS

Phi Theta Kappa Honor Society (11/2020 - Present)

New York Cares (08/2023 - Present)

Provides volunteer services to all 5 of New York's boroughs, in schools, soup kitchens, senior centers, public parks, libraries, and other non-profits CERTIFICATES

TEFL (05/2023 - Present)

To teach English as a second language in order to provide personal and professional growth

Teach English Now! Teaching Language Online

(05/2023 - 05/2023)

Arizona State University

EDTC 1094 Special Education ParaEducator

(06/2015 - 08/2015)

Austin Community College

LANGUAGES

English

Full Professional Proficiency

Spanish

Full Professional Proficiency

INTERESTS

Writing Reading Volunteering Motherhood

Photography History Learning

Achievements/Tasks

Achievements/Tasks

Contact this candidate