IBEMERE KELECHI PHILIP

Address: **, ******* ******, ******* ********, Benin city, Edo State.

Email: adyzs5@r.postjobfree.com

TEL: +234**********

OBJECTIVES

Professional, Enthusiastic Customer Service Representative with 3+ years’ experience who understands excellent Customer Service to a company's bottom line. With exceptional interpersonal skills, plus a proven ability to troubleshoot issues efficiently and pleasantly to increase customer loyalty.

EDUCATION

Accounting

Wellspring University, Benin-City. Edo State, Nigeria Bachelor of Science (Hons) NOV 2018 – AUG 2022

Second Class (Upper Division)

Senior School Certificate

Green Park Academy, Edo State JULY 2017

WORK EXPERIENCES

Customer Service Agent (Hybrid)

GoldenPay 11/2020 – 05/2023

Benin-city, Edo State.

• Maintained existing electronic files, responding to telephone, email or fax inquiries from both clients and companies.

• Followed up with customers regarding product functionality and overall satisfaction.

• Maintained existing electronic files, responding to telephone, email or fax inquiries from both clients and companies.

• Developed strong customer relationships and loyalty through effective communication.

Resume:

2

• Remained open to feedback from supervisor and peers to build and improve skills set.

Vendor Manager (Remote)

Congnegica Networks. 06/2020 –03/2021

Karnataka, India.

• Accomplished team goals and collaborated with staff members

• Developed and sustained long-standing relationships with company-approved vendors.

• Spearheaded initiatives to develop, prioritize and implement compliance with ongoing vendor programs.

• Performed strategic sourcing or procurement functions to support vendor management.

• Analyzed market trends and research data to identify prospective suppliers offering best value for money services.

• Tracked vendors' performance metrics, identified areas of improvement, and negotiated terms to optimize results.

English Transcriptionist (Remote)

Congnegica Networks. 06/2019 –06/2020

Karnataka, India.

• Provided verbatim and non-verbatim transcription services for various industries including business and entertainment \

• Interfaced effectively with transcription vendors

• Analyzed workflow and prioritized work accordingly to meet company set policies and turnaround time.

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LEADERSHIP

President, Students’ Consultative Council, Wellspring University 2021/2022 academic session 3

SKILLS & COMPETENCIES

• Excellent written and vocal communication skills

• Great leadership skill

• Empathetic and courteous

• Focused and strongly-willed.

• Tech Savvy

• Teachable and a fast learner

• Microsoft Office

• Relate and work efficiency in a team.

• CRM (Slack, Zendesk)

• Social Media (Twitter, Instagram)

INTERESTS AND ABILITIES

• Customer satisfaction

• Solving problems

• Critical thinking

References

[Type the references]

BIO – DATA

Name: Ibemere Kelechi Philip

Sex: Male

Date of Birth: November 23

rd

, 2000

Civil status: Unmarried

LGA: Njaba

State of Origin: Imo State.

Nationality: Nigerian

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