Customer Service Pharmacy Technician
Resume:
Monique Smith
Orlando,FL *****
(Mobile) 856-***-****
*******.*********@*****.***
Professional Experience
*/****-*/**** ****** University Hospital
Pharmacy Technician
*/**15 – 2/2017 Rite Aid
Lead Technician
●Entered new patient profiles and prescriptions into medication input software system
●Communicated directly with Doctors’ offices via telephone, fax and email.
●Provided friendly customer service at prescription drop-off and pick-up counters
●Worked closely with Pharmacists and used medication input software to safely and accurately dispense medication.
●Efficiently answered multi-line phone and processed high volume of order requests from Nurses, Doctors, and Pharmacists.
●Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
●Verified patient data and billing information.
●Maintained proper storage and security conditions for all drugs
●Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
●Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
●Communicated with all customers and staff in a pleasant and professional manner.
8/2013 – 1/2016 VOADV – Camden, NJ
Program/Treatment Asst.
●Maintain open and on-going communication and collaboration with all team members including program managers, counselors, and directors.
●Ensure all required documentation is completed in a timely, comprehensive and legible manner.
●Assist 72-98 residents in the implementation of their individual goals such as teaching a resident the steps involved in using public transportation.
●Provide supervision of up to 100 residents at all times.
●Provide program coverage/shift coverage as assigned.
●Transport and accompany residents to appointments and activities.
●Oversee daily household chores; ensure tasks are completed and ensure overall cleanliness and orderliness of facility.
●Maintain supportive relationship with each resident.
●Be aware of each individual’s service plan, history, current needs and my special accommodations required by the resident.
●Act as a role model at all times, maintaining appropriate boundaries and demonstrating effective communication skills.
●Completed successful training in the monitoring of residents taking their medication Provide crisis intervention in a calm, therapeutic manner when indicated.
●Contact supervisor or on call supervisor regarding any unusual incidents, issues or concerns.
●Be aware of and follow company policies and procedures including those regarding confidentiality of treatment.
●Attend relevant training as assigned.
●Contribute to any quality improvement/outcome measurement tracking, development, and data gathering as
Skill Highlights
●Strong organizational skills
●Courteous demeanor
●Active listening skills
●Energetic work attitude
●Seasoned in conflict resolution
Education/ Training/Licensure
2009 OMEGA Institute Pennsauken, NJ
Pharmacy Technician
2000 Cherry Hill High School Cherry Hill, NJ
High School Diploma
2016 Certified Pharmacy Technician with the State of NJ
License #: 28RW02794100
Professional Affiliations
Personable and responsible individual with 10 + years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and to contribute to company’s success.
References available upon request
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