Customer Service Military Police

Ismael Rodriguez Decatur, GA

404-***-**** *********@*****.**

Key Qualifications

Program Analysis Training and Development Customer Service Security Program Management Instruction Management Law Enforcement and Investigation Professional Summary

Lifelong service to the United States as a public servant. Empathetic, patient, and naturally curious, I have a talent for assisting people who find themselves in challenging circumstances. I enjoy diagnosing and solving difficult problems.

Experience

Program Analysis

● Reviewed, analyzed and resolved veteran healthcare cases for the US Department of Veterans Affairs.

● Reviewed, coordinated, and resolved cases pertaining to federal immigrant employment requests.

● Investigated cold cases for the Puerto Rico Department of Labor. Training and Development

● Coordinated and developed civil-military training programs for the Georgia State Defense Force.

● Developed military police training programs for Puerto Rico State Defense Force.

● Implemented specialized training programs for guards in military, territorial, and private prisons. Customer Service

● Advocated for Veterans filing claims with the Veteran Health Administration.

● Refereed corporate requests to hire foreign workers for positions across the US.

● Coordinated with business leaders to deliver subpoenas and other court documents. Teaching and Instruction Management

● Developed and delivered college level courses in management and Spanish to students in Wisconsin.

● Developed and delivered college level courses in criminal justice, management, and Spanish to US service members stationed in Puerto Rico and Honduras.

● Taught high school Spanish in New York City.

Security Program Management

● Supervised tactical corrections unit, commanding 108 guards and safeguarding three housing units

● Supervised implementation of security protocols for 4420 guards at 42 prisons, housing 15000 inmates

● Commanded military police company at the Army’s maximum security prison at Fort Leavenworth Law Enforcement and Investigation

● Enforced federal labor laws and regulations on behalf of the US Department of Labor

● Delivered subpoenas, enforced decisions, and identified key corporate leaders on behalf of Puerto Rico court system.

● Coordinated military police investigations, intelligence support, and crisis action planning for the garrison staff of Fort Clayton, Panama.

Employment History

Self-Employed, Decatur, GA Independent Automobile Mechanic, 2012-Present Self-Employed, Decatur, GA Spanish Language Tutor, 2012 - Present Construction Company, Decatur, GA Spanish Language Interpreter, 2017 - 2018 O’Reilly Auto Parts, Decatur, GA Bilingual Customer Service Representative, 2013 - 2016 Department of Veterans Affairs, Chicago, IL Program Analyst, 2009 - 2012 Department of Labor, Chicago, IL Contracted Program Analyst, 2006 - 2009 Gateway Technical College, Kenosha, WI Adjunct Faculty,2006 - 2011 Department of Labor, San Juan, PR Marshal, 2001 - 2006 Central Texas College, Fort Buchanan, PR Adjunct Faculty, 1991 - 2005 Department of Corrections, San Juan, PR Contracted Corrections Supervisor, 1996 - 1998 New York City Public Schools, New York, NY Spanish Teacher, 1994 - 1995 Department of Corrections, San Juan, PR Director of Security,1991 - 1992 Miami Police Department, Miami, FL Internal Affairs Investigations, 1990 - 1991 US Army, Multiple locations Commissioned Officer, 1978- 1989 Volunteer History

Georgia State Defense Force, Decatur, GA Senior Operations Staff Officer, 2012- Present Puerto Rico State Defense Force, San Juan, PR Operations Staff Officer, 2000 - 2011 Education

Georgia Piedmont Technical College, Clarkston, GA 63 Semester Hours, Automotive Technology, 2019 Webster University, Saint Louis, MO MA Management, 1987 Wichita State University, Wichita, KS BA Criminal Justice, 1978 Professional Licensure

State of Wisconsin Adjunct Professor Certification, 2006-2011 State of Wisconsin Substitute Teacher Certification, 2005-2007 Training

Allen Louisiana Correctional Facility Graduate, CERT Instructor Training, 1996 Traffic Institute, Evanston University Graduate, Corrections SRT Course, 1986 United States Army Military Police School Graduate, Counter Terrorism SRT Course, 1986 United States Army Military Police School Graduate, Corrections Management School, 1986 United States Army Military Police School Graduate, Advanced Officer Course, 1986 United States Army Military Police School Graduate, Advanced Officer Course, 1986 United States Army Field Artillery School Graduate, Basic Officer Course, 1978

Contact this candidate