Pharmacy Technician Customer Service

Professional Summary

Skills

Work History

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Chilton, TX 76632 • 254-***-**** • **********@*****.*** Highly Experienced Professional in Pharmacy with eight years of experience With great problem solving skills. Experienced in Retail Sales. knowledgeable in mediation and negotiations with Prior Authorizations, with focus on patients and or customer satisfaction. Problem solver

Great communication Skills

Hard Worker

Patient are highest priority

Medication Access Specialist, 06/2015 to 04/2019

Baylor Scott & White Health – Waco, TX

Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Developed, updated and maintained database of existing patient's charts. Coordinated with Ins. in developing project plans for prioritized initiatives. Developed and executed plans to monitor standard process adherence. Improved quality processes for increased efficiency and effectiveness. Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

Investigated and resolved customer complaints to foster satisfaction. Pharmacy Technician, 04/2011 to 06/2015

HEB Pharmacy – Waco, TX

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Set up and modified patient profiles in Revo to include current information such as medications Education

Certifications

and insurance details.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Stocked, labeled and inventoried medication to keep accurate records. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Resolved non-routine issues like third party billing, computer system and customer service issues. Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Maintained proper drug storage procedures, registries, and records for controlled drugs. High School Diploma : 05/2007

Chilton Independent School District - Chilton, TX

Pharmacy Technician

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