Customer Service Operations Support

Angela Turner

****************@*****.*** 909-***-**** Rancho Cucamonga, CA 91739

Summary Statement

Strong understanding of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC) operations. Well knowledgeable in operations support; in initiating and receiving wires, research and resolving all related wire issues. A key elected member to assist with yearly audits and test newly implemented/updated wire computing platforms prior to operational deployment. Vast array of Wire Services customer service experiences both internally and externally. Served as a key option to processes into workers compensation procedures.

Work History

Union Bank

Wire Transfer Specialist April 1989 -to- August 2021

Summary of Qualifications

•Individually process and supervise the managing of daily wire transfer operations

•Included distribution of wires across team

•Monitoring of wires from/to foreign countries per regulations

•Communicates verbally and in writing on routine and non-routine to

internal and external customers

•Handles inquiries and topics related to wires; prioritizes operational

tasks and participates in division’s quality service efforts

•Assists with managing operational workflows as required to ensure

service level quality standards and deadlines are met

•Thorough understanding of RWO, IBB and DFA procedures

•Research and resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquires, and wire subpoena requests

•Ensures proper operational policies and procedures are followed,

controls are exercised, and errors corrected

•Reviews and approves within authority limits routine and some non-routine daily work including the approval of wires received by fax on paper forms and through computer based electronic transmissions

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