Customer Service Administrative Assistant

Teresa F. Beans

Canton, OH ***** ǀ **************@*****.*** ǀ 330-***-****

Experienced customer service representative with an energetic attitude and excellent problem-solving skills. Ability to work independently or as part of a team. Employs strong organizational and communication skills to ensure excellent customer service. Learns new skills quickly, ready to apply experience, and promote professional growth. Excels in a fast-paced work environment.

CORE COMPETENCIES

Microsoft Office

Quality Assurance

Data Entry

CRM Systems

Conflict Resolution

Customer Service

Leadership Skills

Time Management Skills

Communication Skills

Problem-Solving Skills

PROFESSIONAL WORK EXPERIENCE

Administrative Assistant ǀ Olde Wood Ltd. ǀ Magnolia, OH ǀ 02/2019-06/2023

●Managed customer service calls and emails.

●Processed new orders and followed through during the shipping process.

●Partnered with the logistics department to organize and schedule freight and customer order pick-ups.

●Entered information into multiple databases and software programs.

●Developed and analyzed reports.

●Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.

●Identified and resolved discrepancies in customer orders.

●Prepared documentation for contracts for transactions.

●Set up and managed paper or electronic filing systems, updating paperwork, or maintaining documents.

Consumer Relations Manager ǀ Suarez Corporation Industries ǀ N. Canton, OH ǀ 03/2001-10/2018

●Managed and coached sales and customer service representatives and supervisors to ensure quality customer service, performance, and attendance.

●Collaborated with the marketing and executive teams to improve sales performance resulting in increased revenue per call, overcoming objections, and increased cross-selling techniques.

●Trained sales team on new campaigns and products.

●Effectively interacted with customers to promote business development.

●Recorded information about financial status of customers and status of collection efforts.

●Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

High School Diploma ǀ Louisville High School ǀ Louisville, OH

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