PROFESSIONAL SUMMARY

Experienced IT professional turning towards being a Scrum Master with excellent communication and diagnostic skills, consistently solves problems reputation for productivity, complex problem resolution and professionalism. Proactive self-starter known to be a Servant-Leader to increase system stability and team productivity.

CSM Skills and Knowledge

Scrum Artifacts: Product Vision, Product Backlog, Sprint Vision, Sprint Backlog, Definition of Done, Product Increment, Burndown Chart as well as Burnup Chart,

Sprint Planning

Scrum Master Backlog and Product Backlog

Refinement and Sprint Reviews

3 Pillars of Scrum: Transparency, Inspection, Adaptation

Communicates activity progress to involved parties.

Resolves issues that arise involving team hindrance.

PROFESSIONAL EXPERIENCE

McPheron Construction 01/2023-Present

Scrum Master

Collaborate with the Product Owner and scrum team about the product backlog during sprint planning meeting before each sprint and prioritize what stories and tasks will best fit sprint schedule and client wishes.

Maintain sprint backlog and update Product Owner of any issues foreseen.

Conduct Daily Scrum meetings on what was done the day prior, what is going to be done for the day, and if there are impediments that need to be taken care of for three projects going on daily.

Sprint Reviews are typically after every project with residential clients on what was done and what they requested.

Sprint retrospective is held every two weeks on all projects completed with just the Scrum Team on how we can improve techniques, equipment uses, and timing for the prior projects.

(Some product backlogs, sprint backlogs, and sprint reviews very depending on Residential Construction or Commercial Construction projects.)

Sedgwick-Brand Protection 11/2021-Present

Tier II IT Specialist

Deployment, maintenance, reimaging and break-fix desktop micros before and after New Hire Class orientation.

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Identifies required resources; research project data, procedures and history for a thorough understanding of project direction.

Generates and analyzes statistical data reports.

Develops, prepares and manages project plan through completion.

Communicates activity progress to involved parties.

Resolves issues that arise involving client, when appropriate.

Transitions program to management personnel.

Participates in oral presentations.

Develops and provides training to management and colleagues as needed.

Infrastructure & Energy Alternatives 11/2019- 04/2021

Technical Support

Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems, and distributed printers

Performed cross platform audits of Active Directory (AD) objects and user permissions.

Created and maintained email addresses and distribution lists in MS Exchange

Documented all inquiry activities in the appropriate reporting system

Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.

Ability to handle different clients and different systems simultaneously

Accounting Manager

Interstate Delaware & South

Updated the information from Tow Exchange to QuickBooks

Managed account receivables 30, 60, 90 reports

Processed invoices for incoming towing operations

Provided support with payroll and timesheets

IT Technician Part 2

Ryan Consulting Group

Manage testing for programs newly acquired for proficiency

Rewrite master test plans for military finance programs

Provided support for master file programs for beginner training

Prior work experience starts 2008-2012 in the United States Marine corps with finance experience for the next 10 years.

Nathan McPheron

2143 English Ave

Indianapolis, Indiana 46201

765-***-****

Certified Scrum Master

Certificate acquired – 2/13/2023

Technical Skills

Proficient in Active

Directory and SharePoint

Provided IT technical assistance to a host of individuals

Active Directory and Group

policy functions

Configuring & Troubleshooting computer hardware & OS

Azure, InTune, Office 365 and other Microsoft Cloud products

Cellular and WAN Technologies

Basic Network troubleshooting

Group Policy and Access Management

Jira

Service Now

Interaction Desktop

Interaction Admin

Miro

Knowledge Hut

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