Front Desk Customer Service

Amelia M. Matthews

301-***-**** - ****************@*****.***

Career Objective

Results-oriented property management agent with the ability to quickly make an impact in generating revenue. Focused on building positive customer relationships. To secure a responsible position in which my experience, proven record of performance and accomplishments will qualify me for professional growth and advancement.

Core Competencies

•Customer Service

•Leasing (Lease-up)

•Balance account skills-Receive/process invoices

•Ability to adapt to changing priorities

•Front desk/Concierge Services

•Problem solving

•Phone Etiquette

•Customer Support

•Detailed and Organized

•act with honesty, integrity, and personal ethics

•Verbal and written communication

•Organizational/time management skills

•Strong skills in Microsoft suite (word, outlook, excel, and PowerPoint)

Professional Experience

Hire One

Front Desk Manager/Lead Concierge

July 2022-present

-Greeted residents and guests upon arrival.

- Scan all packages into Yardi from mail couriers

- Work with the Board of Directors for events, resident correspondence, board meeting, board voting

-Arranged dry cleaning, deliveries, personal services, etc.

-Monitored and secured access to the building by verifying and/or announcing all guests, contractors, etc. Monitoring CCTV screens

-Accepted and signed for package/furniture deliveries.

- Scheduled and created quarterly events for residents and staff

-Set up housekeeping services for residents.

-Create monthly/quarterly calendar of events as well as produce outreach flyers and newsletters.

-Complete all administrative task (Newsletters, resident correspondence)

-Conduct program outreach and assist supervisor with new strategies for resident retention and engagement.

Edgewood Management

Assistant Property Manager (50059-VPC-Tax Credit, Section 8, Conventional, RAD), May 2016-June 2021

•Direct Collection of monthly rental fees, deposits and incurred operating expenses

•Inspect grounds, facilities and equipment routinely to determine the necessity of repairs or maintenance.

•Coordinated and directed office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

•Prepare invoices, PO’s. Reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

•Directed and coordinated the supportive services department of a business, agency, or organization.

•Investigated complaints, disturbances and violations and resolved problems following management rules and regulations.

•Set goals and deadlines for the department.

•complete multiple tasks with overlapping deadlines, and be adaptable to changing priorities and duties

•Monitored the facility to ensure that it remains safe, secure, and well maintained.

•Prepared and sent out annual recertification packets to tenants

•Update Late/Legal fees monthly as needed.

Inter solutions

Concierge/Leasing, Dec 2012-May 2016

•Welcomed guest, customers, vendors, residents upon entrance

•Act as a point of reference for resident, and or guest who needed assistance

•Tour prospective residents and contributing leases to maintain property occupancy.

•Acquired extensive knowledge of the premises and nearby venues and businesses to make the most suitable recommendations

•Arrange events, excursions, transportation, etc., upon request from residents.

•Register and log-in, incoming packages through carriers.

•Worked with recertification’s, housing inspections, tax credit and low-income families.

•Posted monthly rental checks/money orders.

•Maintained accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents.

•Inspected model homes and available “make ready” units.

•Followed-up with prospective residents that did not close the sale.

•Updated availability report, process applications (i.e., credit checks, rental history, background check) submit processed applications to the community manager for approval.

•Ensured all move-in apartments are ready for move-in date

•Assist in monitoring renewals. Distribute and follow up on renewal notices.

Education

Training

SANFORD BROWN COLLEGE, VIENNA, VA

Associates of Art in Business Administration/Management, August 2011

•GPA: 3.18

•Fair Housing Training(current)

•Notary Public State of Maryland

•Leasing for a living 2014/2022

•Pending Real Estate License (2022)

Additional Skills

•Proficient in Microsoft Office

•Proficient in Property Management Software (pop card, Building Link, Entrata, Jenark, Property solutions, Yardi Voyager, MRI, One Site, Connect)

•Experience with high rise, lease up, Class A properties.

Contact this candidate