Customer Service Production Supervisor
Resume:
Larry Hicks
Seasoned Leader with people skills
Greeneville, TN 37743
***********@*******.***
Hands on Motivator who enjoys working with people and creating a cohesive team. Authorized to work in the US for any employer
Work Experience
Shipping Supervisor
LabConnect, LLC - Johnson City, TN
April 2022 to July 2023
Responsible for 7 team members to oversee that all kits are shipped on time everyday per the daily schedule. Complete Secondary Airway bill checks for 100% accuracy as we ship worldwide. Was Promoted to shipping from Kit Build due to my background experience in shipping. While in Kit build I was responsible for 28 kit builders. I made sure the kits were built in a timely manner daily, and in time with an accuracy rate of 99.5% or higher. Was able to create several Excel spreadsheets to track accuracy, speed and specific training.
Production Shift Supervisor 2nd Shift
Koch Foods Debone Plant - Morristown, TN
October 2021 to April 2022
Coaching and motivating 12 team members and 1 Lead to meet or exceed shift yield on 2nd shift. Responsible for maintaining USDA guidelines and PPE. Promoted To the Tender Department to increase shift yield and meet demand for the higher priced product. Responsible for Safety, timekeeping and disciplinary actions in a union plant.
Warehouse Supervisor
Bossard North America - Greeneville, TN
January 2015 to October 2021
Establish and enforce standard operating procedures for entire warehouse. Performed warehouse division audits, determining operations improvements and shortcomings and report findings with management. Coordinated project efforts to achieve business objectives. Instituted company-wide recordkeeping system verifying completed tasks. Key Contributions: *Developed process authenticating parts sent to and from from the Outside service verifying completed tasks. *Monitored over 52,000 SKU's in warehouse. Supervised 12 employees and coordinated with two salespeople improving inventory accuracy at the 2nd largest satellite warehouse. Secured materials handling equipment, resulting in cost savings of over $19,000.
Online Store Operator
Boxcarlarry's Great_Pricing_4_U - Greeneville, TN
January 2011 to January 2015
Created and managed digital storefront. Acquired pre-owned printers, tested overall performance, and made merchandise ready for sale via eBay. Oversaw order processing and order fulfillment, keeping accurate sales records. Communicated with shoppers by answering questions and resolving issues during purchasing and shipping process. Organized goods and photographed inventory. Key Contributions: * Increased annual profits by over 300%
Production Supervisor
Barrette Outdoor Living - Bulls Gap, TN
November 2010 to May 2012
Guided all receiving and shipping related activities while advising and evaluating inventory staff. Tracked and recorded all shipments entering and exiting facility. Coached warehouse team ensuring productivity, quality, and customer service standards were met or surpassed. Maintained stock and inventory spaces improving distribution process. Recognized areas in business operations where cost-efficiency could be enhanced. Key Contribution: * Led shipping team that surpassed packing expectations while maintaining all shipping standards.
Shift Supervisor
Coca Cola Enterprises - Tyler, TX
June 2008 to November 2010
• Managed state-of-the-art distribution interface system, reducing operating costs. Monitored 13 employee loaders measuring them against time and accuracy for a bonus program while completing and loading store loads on semi trailers. Achieved goal of zero workplace accidents and safety incidents. Production Supervisor
Barrette Outdoor Living Inc. - Bulls Gap, TN
December 2001 to June 2008
Supervised up to 36 Employees and 1 Lead to meet and surpass production metrics while advising and evaluating inventory staff. Tracked and recorded all shipments entering and exiting facility. Coached warehouse team ensuring quality and customer service standards were met or surpassed. Maintained stock and inventory spaces improving distribution process. Recognized areas in business operations where cost-efficiency could be enhanced. Key Contribution: Created a new top for the Lowes Corporation that became the number 1 selling Vinyl Fence panel from 2005 to 2008 and beyond while adding
$975,000 annual profit per year.
Education
Trade School in Computer Repair Technology
Systems Technology Institute - Casselberry, FL
January 1988 to August 1988
High school diploma or GED in General Studies
Colonial High School - Orlando, FL
September 1977 to June 1979
Skills
• Warehouse Supervisor Experience (10+ years)
• Shipping & Receiving (6 years)
• Warehouse Management (10+ years)
• Forklift (10+ years)
• Logistics (4 years)
• Reach Truck (6 years)
• Warehouse Experience (10+ years)
• Purchasing (7 years)
• Process Improvement (4 years)
• Procurement (4 years)
• RF Scanner (3 years)
• Pallet Jack (10+ years)
• Order Picker (1 year)
• Freight Experience (6 years)
• Materials Handling (6 years)
• Inventory Control (10+ years)
• Load & Unload (5 years)
• Pricing (5 years)
• Manufacturing (10+ years)
• Picking & packing (6 years)
• Heavy lifting (5 years)
• Warehouse distribution (6 years)
• Supply Chain (6 years)
• Microsoft Word (3 years)
• Order Picking (6 years)
• 5S (2 years)
• Order Fulfillment (8 years)
• Supervising Experience (10+ years)
• Lean Manufacturing (4 years)
• Production Planning (7 years)
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E-4
June 1980 to December 1985
Career Field: Law Enforcement Specialist
Promoted to Overseas Customs Agent.
Picked as a Flight Chief of 8 troops for Special base for Generals. Commendations:
Nominated for Airman of the Month
Received overseas duty medal
Certifications and Licenses
Forklift Certification
February 2020 to February 2023
Certified on Sit Down Electric and Propane. Stand-up, Reach Truck and Order Picker
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