Melissa Mackey - Customer Service Manager, Office Manager and Bookkeeper

*** ****** **

Cocoa, Fl 32927

P: (631) 612- 0766

E: adyzkc@r.postjobfree.com

OBJECTIVE:

Responsible, engaging, motivated and organized Office Manager/Bookkeeper with 10 plus years looking for a position at an established company in order to support the business as a whole, team members, customer service skills, most areas of bookkeeping and professional communication.

SKILLS:

Payroll – 10 years Customer Service

Office Management – 10 years Microsoft Office/Excel

QuickBooks – 7 years Accounts Payable/Receivables

Bookkeeping – 10 years Human Resources

SAP and IFS Efficient Multi-tasker

Scheduling Project Manager

Public speaker Strong communication skills

Notary Public Conflict resolution

WORK EXPERIENCE:

FINANCE/AR LEAD: TERRY LABORATORIES INC. - West Melbourne, FL

September of 2022 - August of 2023

Responsible for sending out required backorder logs and shipping information daily to all on the management team. Overhauled the entire payables process for efficiency. Process all invoices, delivery notices, RMA's, Credits etc. Processed all daily banking including but not limited to credit cards, EFT's, checks and cash. Update all required information for commercial banking credit cards on the online portal and upload all required receipts. Trusted staff to access bank accounts.

Performed as a backup for HR duties. Support management in any and all finance related issues. A+ customer service and conflict resolution within internal management and customer to customer relations.

OFFICE MANAGER/BOOKKEEPER: LIGHTHOLDER INC. – Merritt Island FL 32953

February of 2020 – August of 2023

Responsible for day to day office tasks including but not limited to Scheduling, Invoicing,

All Data entry into the CRM, Office Supplies, Customer Service issues, overseeing small office staff

5-15 employees, conduct safety meetings. Accurately and timely accounting/reporting for two related companies including Payroll, Invoices, Quarterlies, General Banking, Estimating, Reporting, Handled B2B Accounts Receivable and B2C Collections as necessary, Insurance Audits and any other Escalations that may occur. Trusted staff to access safe, bank accounts, transfers, corporate card holder and tax payments.

OFFICE MANAGER/BOOKKEEPER: ADVANCED IRRIGATION CORP – Levittown, NY

September 2018- May 2019

Responsible for accounting/reporting for three related companies; Payroll, customer service requests and escalations. Implements a new CRM/Work Management Platform and trained staff on the same for seamless change over. Assigned work to 3 support staff members to ensure office operations.

CUSTOMER SERVICE MANAGER: COSENTINO NORTH AMERICA- Hicksville, NY

August 2017-July 2018

Responsible for entering and processing all orders for the New York Metropolitan Area (Later NY/NJ/CT)

Responsible for full-chain logistics from raw materials acquisition through delivery and installation at the customer. Provided support to showroom representatives as necessary during periods of heavy customer traffic.

OFFICE MANAGER/BOOKKEEPER: K&K MARBLE IMPORTERS, INC-Bethpage, NY

May 2014-Aug 2017

Responsible for payroll and all aspects of general bookkeeping, including periodic reports for

An external accountant. Scheduled delivery, templates and installation appointments for a large customer base. Handled B2B Accounts Receivable and B2C Collections, as necessary. Implemented

new procedures to ensure accuracy.

OPERATIONS MANAGER: GYM DOOR REPAIRS, Inc.-Great River, NY

June 2002- June 2014

Responsible for the scheduling and delegation of tasks to office and field employees. Creating

Electronic estimates and invoices for corporate and government customers. Experience with

Government contracting including prevailing wage requirements and certified payroll production,

Handled B2B Accounts Receivable, Hosted trade shows and lead training classes.

EDUCATION

SUFFOLK COMMUNITY COLLEGE: 1998-2000, Business Major

DEER PARK HIGH SCHOOL: 1998 – Regents Diploma

REFERENCES:

Available upon request

Contact this candidate