Kaptain D. Koontz

Silver Spring, MD ***** 240-***-**** adyzj3@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly driven, analytical, and results-oriented Business & Operations Management Professional with excellent qualifications in sales, staff training and development, marketing campaign management, and business development. Proven background creating and implementing innovative marketing strategies to drive company bottom line and market presence with a focus on increasing consumer engagement and revenue growth. Inspires collaboration and excellence company-wide through strong interpersonal relationship building, leading training of staff and demonstrating a tireless work ethic and commitment to success to drive growth.

SKILLS & COMPETENCIES

●Strategic Planning

●Business Development

●Market Research & Analysis

●Client Relations

●Operations Management

●Financial Budget Oversight

●Microsoft Office Suite

●QuickBooks Accounting

●WordPerfect & Calyx Point

WORK EXPERIENCE

Mortgage America Bankers, LLC Kensington, MD 1994 - Present

Owner / Chief Executive Officer

Established and built this mortgage company from the ground up that now operates in seven states

Responsible for overseeing all daily business operations including marketing strategy, business development and sales, financial services, and accounting function to ensure financial stability and profitability

Design all client intake strategies including analyzing client financial information, processing loan applications, and executing loan underwriting and closings in collaboration with financial institutions

Process FHA, VA, commercial, and conventional loans while maintaining current knowledge of their guidelines

Spearheaded the initiative to acquire licenses in five additional states, driving monthly loan volume from $2M to $15M, growing staff from 2 to 53 employees, increasing revenue by over $325,000 per month, and adding 10% to bottom line

Successfully expanded company exposure through the development of innovative marketing materials and electronic media strategies including the company's marketing brochure and newspaper advertisements to increase engagement

Maintain industry relationships by networking at buyers' seminars and appearances on radio programs

Direct, train, and motivate a team of 15+ Mortgage Bankers, conducting monthly training classes to address any questions and issues while continuously providing feedback to heighten staff morale and productivity

Instrumental in the design and development of all training curriculum and materials for new hire orientation and training with a track record of guiding the team’s skill set growth and professional development

Build and maintain strong relationships with over 100 lending institutions, ensuring optimal financing rates for clientele

Utilize positive, upbeat management approach to ensure Loan Officers remained focused on meeting all monthly goals

Neiman Marcus Department Store Washington, D.C. 1992 - 1994

Senior Sales Associate

Chosen by the Men's Department of this luxury specialty retail department store to provide exceptional customer service including assisting with clothing selections, advising on styles and fashions, and resolving any issues

Consistently met or exceeded all sales goals, generating at least $2,000 in daily sales and surpassing established metrics

Recognized for bottom line contributions and consistently ranking in top five in sales, receiving Salesman of the Month on numerous occasions for strong sales performance and leadership

EDUCATION & SPECIALIZED TRAINING

Real Estate License Completed

Loan Officer License, State of Maryland

Loan Officer License, State of North Carolina

Financial Strategies 2004 - Present

Continual Real Estate, Loan Officer, & Brokers Classes

University of The District of Columbia Washington, D.C. 1993 - 1994

Pursued Degree in Real Estate

Delaware State University Dover, DE 1990 - 1991

Pursued Degree in Business Administration

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