Abel M. Vilcapoma

508-***-****

adyzit@r.postjobfree.com

Professional Summary

Highly experience warehouse worker with additional experience in sales and service writing. Proven ability to optimize sales and problem solves to ensure customers satisfactions. Additional ability in assembly line work and reporting hazardous conditions to management team. Aiming to leverage my education and experience in a Sales position, where there is potential for growth.

Skills

Machine Operator- spindle machine

Splice, cut, inspect metal mesh during production and after production.

Quality control and troubleshooting. Clean out the oven at 900 degrees plus Cut down rolls for pallets and label them too.

Automotive repair

Mechanical Knowledge

User Interface

Bilingual

Service Writing

Supervisory Experience

Staff Collaboration

Customer Acquisition

Microsoft Office

Professional Experience

Sales and Communication

Acted as product subject matter expert by addressing customers issues and offering alternative suggestions

Managed multiple customer support systems including live chat, email and phone lines while also documenting customer issues and resolutions

Exceeded quarterly sales goals by 20% by proactively asking questions and offering special pricing on additional services and/or products that match the customer’s interests and needs Maintained personal customer satisfaction rating +25 points higher than the average customer service representative, consistently maintaining a +90% rating the past two quarters

Mechanical

Inspected wafers for any abnormality before entering the molding machine to be melted unto the lens for polarization

Assisted with daily car tune-ups including oil changes, tire rotations, alignments, brake inspections to ensure customer satisfaction

Ensure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetings

Dispose of any damaged material and immediately report to warehouse manager

Employment History

Machine Operator Riverdale Mills Corporation., Northbridge. MA

10/2021 -present

PDG/Molder Cleaner, Gentex Optics Inc., Dudley MA

2020-2021

Reconditioner, Adessa Auto Auction, Acton, MA

2019-2020

Service Advisor, Goodyear, Malden, MA

2011-2013

Service Advisor/Writer, Central Chrysler, Norwood, MA

2010-2011

Education

Associate in Small Business Management, Burdett College

2000

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