Project Manager Customer Service
Resume:
Nassareen A. Rahman
Charlotte, NC
*********.******@*****.***
1
Professional Summary:
Accomplished Project Manager with a proven track record of over 20 years in the construction industry, adept in construction contract administration, estimating, accounting, and customer service. Proficient in project planning, budgeting, and execution, with an extensive knowledge of MEP systems, codes, and regulations. Demonstrated ability to foster effective collaboration among project teams and stakeholders, resulting in the timely and successful delivery of projects. Professional Experience:
Nichiha USA, Johns Creek, GA 09/22 to 03/23
Project Estimator – (Contracted Position)
Conducted thorough analysis of project requirements and details to determine appropriate inclusions for proposals
Responded promptly to requests for information and prepared comprehensive estimates, encompassing scope, materials, and labor efforts across various skilled disciplines
Developed cost-effective estimates and ensured explicit proposal inclusions were identified within required timelines
Supported sales and organizational growth by delivering accurate, timely, and professional material lists and quantity estimates
Innovated new solutions to address customer needs and strengthened relationships with internal stakeholders
Implemented an efficient process to streamline tracking and maintenance of estimating data using Salesforce, Word, Excel, and Blue Beam-Revue
The Dennis Group, LLC. Atlanta, GA 09/19 to 04/22
Assistant Project Manager
Collaborated with the Project Manager in all aspects of MEP project planning, scheduling, and execution, encompassing bid package assembly, contract negotiations, and effective management of project timelines, budgets, and resources.
Facilitated seamless coordination with MEP subcontractors, suppliers, and vendors to ensure the punctual delivery of materials, services, and equipment.
Assisted the Project Manager in overseeing change orders, RFIs, submittals, and other essential project documentation.
Diligently monitored payment progress and maintained accurate and up-to-date project documentation, including project plans, specifications, and drawings.
Efficiently prepared and processed invoices, managed accounts payable and receivable, and conducted account reconciliations.
Actively participated in project meetings and generated regular progress reports for the Project Manager and other key stakeholders.
Demonstrated a commitment to delivering excellent customer service, promptly addressing client concerns, and effectively managing their expectations. 2
George Schofield Company, Inc., Duluth, GA 02/14 to 05/19 Accounts Receivable Specialist
Oversee the end-to-end billing process for the company's customers, ensuring accuracy and efficiency.
Maintain meticulous and current records of all customer accounts, including payment details and transaction history.
Ensure prompt and accurate invoicing of customers, adhering to established timelines and billing policies.
Proactively follow up with customers regarding any overdue payments, employing tact and professionalism.
Collaborate closely with the sales team to resolve disputes or discrepancies related to customer accounts, ensuring a satisfactory resolution.
Process credit card payments and refunds accurately and securely.
Provide exceptional customer service by promptly addressing billing inquiries and concerns raised by customers.
Prepare comprehensive monthly reports on accounts receivable activity, providing valuable insights to management.
Foster effective collaboration with the accounting team to maintain the accuracy of financial records and reconcile any discrepancies.
Maintain strict confidentiality and data privacy standards when handling customer information. National Custom, Inc., Duluth, GA 07/09 to 03/13
Commercial Construction Assistant Project Manager
Coordinated and managed all aspects of construction projects, including estimating, scheduling, and procurement.
Conducted site visits to evaluate site conditions and provided input on project feasibility.
Prepared cost estimates and proposals for construction projects.
Reviewed project plans and specifications, ensuring compliance with building codes and standards.
Managed project budgets and timelines, ensuring timely and cost-effective completion of projects.
Conducted project meetings and provided progress updates to stakeholders.
Collaborated with project teams to ensure successful project outcomes. Art of Stone Contractors, Inc. Norcross, GA 02/04 to 06/17 Owner/Operator/Project Manager
Led and managed masonry construction projects from start to finish, ensuring timely completion, budget compliance, and quality standards.
Prepared project plans, budgets, and schedules, allocating resources and monitoring progress.
Managed subcontractors, vendors, and suppliers, negotiating contracts and monitoring performance.
Conducted safety inspections and implemented safety procedures on site, ensuring compliance with regulations and standards.
Liaised with clients, architects, engineers, and other stakeholders, ensuring their needs and expectations were met or exceeded.
Developed and implemented quality control measures, conducting inspections and implementing corrective actions when necessary.
Prepared and submitted progress reports, change orders, and other project documentation 3
Skills:
Project management
Construction planning, scheduling, and budgeting
Resource allocation and management
Quality control and assurance
Safety management
Contract negotiation and management
Effective communication and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Sage, Salesforce, and BlueBeam Revu
Excellent written and verbal communication abilities
Strong organizational and time management skills
Independent and collaborative work approach
Attention to detail and accuracy
Education:
A.A.S. Commercial Construction Management Gwinnett Technical College, Lawrenceville, GA Certifications:
Commercial Construction Project Manager
Building Inspector
Contract Administrator
Commercial Construction Estimator
OSHA 30-Hour Construction Safety Certification
Notable Projects for the following companies:
Aarons Sales and Lease
ACE Cash Express
Bowery Farms
Edwards Jones
Extended Stay America
Furniture Row
J.M. Smuckers, Inc.
Kellogg’s Brands
Lotus Bakeries
One Main Financial
Post-Consumer Brands
T-Mobile
TreeHouse Foods
Wells Fargo
References:
Available upon request.
Contact this candidate