Shana Wages

Colorado Springs, CO

Knowledgeable Transportation Specialist with over 20 years experience in Customer Service, LTL Cashiering & Invoicing, Appointments, Pickup and Delivery, and resolving OS&D Issues. Possesses a strong work ethic with a desire to further develop knowledge and skills. Authorized to work in the US for any employer

Work Experience

Office Clerical

YRC Freight - Colorado Springs, CO

October 2020 to Present

Customer Service, OS&D Clerk, Corrections Clerk, & P&D Driver Support for a fast-paced freight office, printing bills for the Dock, Interlining freight for off-line shipments, and issuing freight re-consignments

& return to shipper orders, for distressed freight. SC Support Specialist

Fedx Freight - Colorado Springs, CO

May 2019 to January 2020

Service Center Support Specialist, performing Driver Check-In, Customer Service, and Setting Appointments.

Executive Secretary/Office Manager

Deer Run Property Owners Association - Van Buren, MO January 2016 to July 2018

Deer Run Reorganized Common Sewer District - Van Buren, Missouri

• Single Employee of Property Owners Association & Water - Sewer District Office

• Maintained Office Expenses & Bank Account for NPO

• Strong Advocate for Property Owners

• Prepared Financial Reports & Held Monthly Board Meetings for both Organizations

• Recorded & Documented Monthly Meeting Minutes for both Boards SC Admin Spec II

Southeastern Freight Lines - Little Rock, AR

April 2015 to October 2015

• Responsible for intermediate level clerical duties that assisted in the operational function of the service center.

• Strong customer relations skills, setting appointments, dispatch support, Billing/data entry.

• Ability to manage multiple tasks with interruption.

• Proficient computer skills with various programs and applications to include Microsoft Word, Office, Excel and AS-400 Database.

Cashier/OS&D/Billing - Data Entry Specialist

Roadway Express/Yellow Roadway Corporation - Memphis, TN July 1994 to November 2012

• Data Entry/ASD Acquired Shipment Detail Specialist preserving shipment integrity for both Domestic, Commercial & International Shipments.

• Freight Pickup & Delivery Clerk, checking Driver's bills, scanning bills onto truck manifests, verifying trailer shipments, checking for load violations, weight verification, and ensuring freight is loaded for delivery appointment integrity.

• Head Cashier of Memphis Terminal, verifying terms of bills of lading on Inbound and Outbound shipments, issuing corrections to include adding TTY Payors.

• Investigation of Non-Credit Customers in relation to freight terms.

• Maintained YRC Transportation management system workflow screens to resolve pricing and discount errors.

• Invoicing of Freight Charges, issued Supplemental bills for accessorial services performed and the implementation of U.S. rules tariffs to various shipments.

• Handled and processed COD's and the collection of Freight Charges at Pickup & Delivery.

• Interline Clerical duties included Interline Cashiering, Interline OS&D and resolving all freight and expediting issues with online and offline Carriers.

• Outbound Over, Short & Damage Clerk duties included the investigation of all distressed freight on trailers and on the Memphis dock, obtaining bills of lading when necessary, resolving Haz-Mat issues, resolving overages & shortages and locating lost freight throughout the YRC system.

• Extensive use of Microsoft Word, Office, Excel, PowerPoint and AS-400 Database. Education

EMT Certification in Emergency Medical Technician

Northwest Community College Oxford - Oxford, MS

2006

Skills

• Logistics

• Customer Service

• Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks (10+ years)

• Administrative Assistant

• Outlook

• Microsoft Excel

• Transportation Management Systems

• Transportation Management

• Freight Experience

• EMT Experience

• Hazmat

• AS400

• Communication skills

• Microsoft Office

Additional Information

Bolton High School Arlington, TN. Diploma 1983

Contact this candidate