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Customer Service Full Time

Location:
Al Dafna, Qatar
Salary:
3000
Posted:
August 16, 2023

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Resume:

Stephen

Wambua

Kilonzo

Barista

sw

Professional Summary

* Seeking a fulfilling and challenging position that allows utilization of my skills achieved through

work experience, training and education.

* To be a dedicated and highly competent

person with practical experience in large and

dynamic organization.

Work History

2022-09 -

Current

Junior Barista

BON ROASTEY, DOHA

DUTIES AND RESPONSIBILITES:

1. Preparing and serving hot and cold drinks such

as coffee. tea, artisan and specialty beverages.

2. cleaning and sanitizing work areas,utensils and equipments.

3. Delivered excellent customer service and

prompt food and beverage delivery.

4. Describing menu items and suggesting

products to customers.

5. Serving customers and taking orders.

6. Ordering, receiving and distributing stock

supplies.

7. Receiving and processing customers payments.

8. Washing dishes and restocking the bar line for

continued fast services capabilities.

9. Maintained a clean and professional

appearance and dining areas for customers

satisfaction.

2020-01 -

Current

JANITOR

FMM under Hamad international airport project,

Contact

Address

Doha, QATAR 00000

Phone

+974-********

E-mail

adyzgu@r.postjobfree.com

Skills

Good communication both

written and oral

Doing works with timely

manner

Responsible for all the tasks

assigned

Strong leadership and

organizational skills

Integrity treating others with

honesty, fairness and

Respect

Adaptability.

Professionalism-maintaining

a professional demeanor at

work

Languages

English

Kiswahili

DOHA

DUTIES AND RESPONSIBILITES:

1. Cleaned floors and rooms, including mopping,

sweeping, vacuuming and spot cleaning.

2. Reporting any defective equipment or safety

concerns to the cleaning supervisor.

3. Emptied trash and replaced liners.

4. Monitored and maintained sanitation and

organization of areas.

5. Transported dirty linens to laundry and

restocked Areas with clean.

6. Maintain all equipments and supplies in proper

condition.

7. Took care of detailing,and cleaning of building. 8 .Running the floor machines and carpet

machines.

9. Cleaning retail shops and keeping them tidy at

all times.

10. Cleaning food restaurants and coffee shop.

2018-04 -

2019-10

Waiter/Barista

EMPIRE LOUNGES & GRILL, NAIROBI

DUTIES AND RESPONSIBILITES:

1. Preparing and serving hot and cold drinks such

as coffee. tea, artisan and specialty beverages.

2. Provide excellent customer service.

3. Always strive towards best customer service.

4. Greeting customers and present menus

5. Making suggestion based on their preferences

6. Take and serve food/drinks orders.

7. Up-sell when appropriate.

8. Keep tables clean and tidy at all times

9. Deliver checks and collect payments.

10. Cooperate and communicate with all serving

and kitchen staff.

11. Adhere to all relevant health department

rules/regulations and all customer service

guidelines

2017-03 -

2018-02

Waiter

LIWAZA LOUNGE AND CAFE, Nairobi

DUTIES AND RESPONSIBILITES:

1. Maintained customer satisfaction by clarifying

questions about orders and specialty items.

2. Used cash registers and credit card machines

to cash out customers.

3. Folded napkins and prepared silverware sets to

provide adequate supply for host station.

4. Quickly reset and cleaned up tables after

customers left to enable speedy turnaround and

guest flow.

5. Shared knowledge of menu items and flavors,

enabling customers to make personal decisions

based on taste and interest.

6. Serve drinks, including coffee and special

caffeinated beverages

Prepare coffee blends, and drink mixtures such as

lattes.

6. Prepare sandwiches, pastries, and other food

items according to recipes.

7. Demonstrate a strong understanding of coffee

blends and ingredients.

8. Responsible for keeping the café clean and

tidy.

9. Maintain accurate inventory of ingredients and

supplies.

Education

2023-03 -

2023-04

Barista Training Certificate

ICON TRAINING CENTRE - Qatar

2013-02 -

2016-12

High School Diploma

Gigiri Boys High School - Nairobi, Kenya

2004-01 -

2012-11

Kenya Certificate of Primary Education

Sultan Hamud Primary School - Nairobi, Kenya

Interests

Travelling

Reading

Socializing

Sports



Contact this candidate