Customer Service Full Time
Resume:
Stephen
Wambua
Kilonzo
Barista
sw
Professional Summary
* Seeking a fulfilling and challenging position that allows utilization of my skills achieved through
work experience, training and education.
* To be a dedicated and highly competent
person with practical experience in large and
dynamic organization.
Work History
2022-09 -
Current
Junior Barista
BON ROASTEY, DOHA
DUTIES AND RESPONSIBILITES:
1. Preparing and serving hot and cold drinks such
as coffee. tea, artisan and specialty beverages.
2. cleaning and sanitizing work areas,utensils and equipments.
3. Delivered excellent customer service and
prompt food and beverage delivery.
4. Describing menu items and suggesting
products to customers.
5. Serving customers and taking orders.
6. Ordering, receiving and distributing stock
supplies.
7. Receiving and processing customers payments.
8. Washing dishes and restocking the bar line for
continued fast services capabilities.
9. Maintained a clean and professional
appearance and dining areas for customers
satisfaction.
2020-01 -
Current
JANITOR
FMM under Hamad international airport project,
Contact
Address
Doha, QATAR 00000
Phone
************@*****.***
Skills
Good communication both
written and oral
Doing works with timely
manner
Responsible for all the tasks
assigned
Strong leadership and
organizational skills
Integrity treating others with
honesty, fairness and
Respect
Adaptability.
Professionalism-maintaining
a professional demeanor at
work
Languages
English
Kiswahili
DOHA
DUTIES AND RESPONSIBILITES:
1. Cleaned floors and rooms, including mopping,
sweeping, vacuuming and spot cleaning.
2. Reporting any defective equipment or safety
concerns to the cleaning supervisor.
3. Emptied trash and replaced liners.
4. Monitored and maintained sanitation and
organization of areas.
5. Transported dirty linens to laundry and
restocked Areas with clean.
6. Maintain all equipments and supplies in proper
condition.
7. Took care of detailing,and cleaning of building. 8 .Running the floor machines and carpet
machines.
9. Cleaning retail shops and keeping them tidy at
all times.
10. Cleaning food restaurants and coffee shop.
2018-04 -
2019-10
Waiter/Barista
EMPIRE LOUNGES & GRILL, NAIROBI
DUTIES AND RESPONSIBILITES:
1. Preparing and serving hot and cold drinks such
as coffee. tea, artisan and specialty beverages.
2. Provide excellent customer service.
3. Always strive towards best customer service.
4. Greeting customers and present menus
5. Making suggestion based on their preferences
6. Take and serve food/drinks orders.
7. Up-sell when appropriate.
8. Keep tables clean and tidy at all times
9. Deliver checks and collect payments.
10. Cooperate and communicate with all serving
and kitchen staff.
11. Adhere to all relevant health department
rules/regulations and all customer service
guidelines
2017-03 -
2018-02
Waiter
LIWAZA LOUNGE AND CAFE, Nairobi
DUTIES AND RESPONSIBILITES:
1. Maintained customer satisfaction by clarifying
questions about orders and specialty items.
2. Used cash registers and credit card machines
to cash out customers.
3. Folded napkins and prepared silverware sets to
provide adequate supply for host station.
4. Quickly reset and cleaned up tables after
customers left to enable speedy turnaround and
guest flow.
5. Shared knowledge of menu items and flavors,
enabling customers to make personal decisions
based on taste and interest.
6. Serve drinks, including coffee and special
caffeinated beverages
Prepare coffee blends, and drink mixtures such as
lattes.
6. Prepare sandwiches, pastries, and other food
items according to recipes.
7. Demonstrate a strong understanding of coffee
blends and ingredients.
8. Responsible for keeping the café clean and
tidy.
9. Maintain accurate inventory of ingredients and
supplies.
Education
2023-03 -
2023-04
Barista Training Certificate
ICON TRAINING CENTRE - Qatar
2013-02 -
2016-12
High School Diploma
Gigiri Boys High School - Nairobi, Kenya
2004-01 -
2012-11
Kenya Certificate of Primary Education
Sultan Hamud Primary School - Nairobi, Kenya
Interests
Travelling
Reading
Socializing
Sports
Contact this candidate