Customer Service Construction Manager
Resume:
Douglasville, GA *****
(***) 820 - 2867
**************@*****.***
Rudy Sanderson
Construction Superintendent/Builder with 21 years of construction experience in customer service, residential home remodels, new construction warranties, residential maintenance, and new home construction. Offer exceptional customer service skills ensuring client satisfaction during the home building process. Possess the ability to maintain schedules, ensure budget adherence, provide quality workmanship, and keep a clean job site. SKILLS
Customer Service
Interior Trim
Flooring: Ceramic tile, Hardwood, Laminate
Framing
Scheduling construction of new homes
Strong knowledge of erosion control
Electrical
Plumbing
Drywall Repair
Painting
Build Pro
EXPERIENCE
JW Collection Atlanta, GA.- Builder
2019-2022
● Schedule the construction of homes from start to finish
● Walk homes and get them ready for inspection
● Meet with inspectors
● Check that homes are built to plan
● Check and send in cabinet critical
● Make sure homes are built on budget and confirm budget reviews
● Walk homes daily to make sure trades have shown up and the jobs are completed
● Make sure selections installed match homeowners
● Meet with buyers throughout construction
● Email progress reports to buyers and agents
● Write purchase orders and issues backcharges
● Review start packages and redlines with buyers
● Schedule utility installs on homes
● Meet with agents to set closing dates and give progress reports
● Keep neighborhood in NPDES compliance
● Perform Q.C. walks
● Perform homeowner orientations and sign off walks
● Maintain a clean and tidy job site
● Schedule and ensure walk list completion
● Do 30 day warranty walks
● Keep warranty maintained for the first year
●
KM Homes Alpharetta, GA— Construction Manager
2018 - Present
● Schedule the construction of homes from start to finish
● Review all start packages and red line plans with customers options
● Perform pre construction and pre drywall meetings with buyers and review all options in the contract
● Have weekly phone calls with buyers to update them on the progress of their home
● Review and maintain the construction budget on all homes under construction
● Write purchase orders and issues backcharges as needed
● Meet with contractors to review buyer options and make sure they are installed during the rough and trim stage
● Have weekly sales meeting with agents to give c.o. dates and set up homeowner walks
● Minor development scheduling water tap installs gas line mains missing in the neighborhood getting sewer taps lowered
● Keep neighborhood in compliance with all erosion standards of the municipality I'm building in
● Meet with inspectors throughout the construction process to obtain the c.o.
● Perform q.c. walks and ensure list have been completed
● Conduct orientations and sign off walks with buyers
● Schedule out the items on buyer list and ensure items have been completed
● Close out construction budgets upon closing of house
● Meet with homeowners to conduct a 60 day warranty introduction
● Maintain the warranty in the neighborhood I am assigned
● Meet with homeowners to perform 1 year warranty walks and schedule the completion of the warranty list
● Maintain a clean and tidy job site
● Schedule spec maintenance and dumpster pick ups
● Have portable toilets dropped and make sure they stay clean and sanitary
● Meet with potential buyers on agents day off and provide them with sales folders
● Count lumber packages and material drops to make sure counts are right Century Communities, Norcross, GA — Assistant Construction Manager 2017 - 2018
● Schedule the back end of the construction of a home with Build Pro to be completed in a timely manner
● Prepare houses for Q.C. walks and homeowner orientations
● Ensure all list are completed that were generated from the walk-thrus and q.c. inspections
● Prepare house for C.O. inspections and framing inspections.
● Meet with new buyers to review warranty issues and correct problems, if any.
● Conduct homeowner orientations and pre drywall orientations
● Walk all homes under construction twice daily to make sure contractors are there and doing the work correctly
● Review option sheets to ensure the right selections and elevations are on the house Wanha New Construction Services, Woodstock, GA — Punch Out 2015 - 2017
● Meet with builders daily to find out • task for the day.
● Prepare houses for Q.C. walks and pre-settlements and complete list generated from the walk-thrus.
● Walk through property and report any problems to the builder such as missing fixtures, holes in the wall, and other deficiencies.
● Prepare house for C.O. inspections and framing inspections.
● Meet with new buyers to review warranty issues and correct problems, if any. Sanderson and Son Construction, Dallas, GA — Superintendent 1998 - 2018
● Meet with homeowners to discuss and review home remodel projects.
● Meet tenants to perform residential and rental property maintenance.
● Evaluate, create a budget, and provide an estimate of project to homeowner.
● Develop a schedule for construction of new home and remodel projects.
● Meet with subcontractors to ensure all tasks are completed and done with quality workmanship.
● Maintain a clean job site that complies with OSHA and environmental regulations.
● Walk with building inspectors or engineers for C.O. framing inspection, footing inspection, or truss repairs.
● Ensure all homes are built according to the plans and have all customer options finished upon completion of the home.
EDUCATION
Osborne High School, Marietta, GA — High School Diploma
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