Certified AWS cloud practitioner, scrum master, customer service

SOUMYA KALYANARAMAN

Contact Details:

**** ****** **

MCKINNEY

TX - 75070

Tel: 980-***-****

Email: *****.*****@*****.***

SUMMARY

• Certified scrum master

• Certified AWS cloud practitioner

• Certified Risk Adjusted Coder (CRC) from AAPC

• Customer Service Representative with WIPRO (Securus client) for 18+ months

• Quality assurance engineer with Verizon communications EDUCATION

Master of Computer Applications from Madras University 2003-2005 Work Experience

June 2021 – Current:

Technical Support

Wipro Technology (Client: Securus Technologies, Carrolton, Texas) Work profile:

Securus handles the call management across all the Prisons in the United States. As an employee, the staff reaches us through calls (Talk Desk) and Salesforce case management system to report the issue. My job profile include, but not limited to:

1. Resolving client issues over phone, case management, remote technical support, escalations (salesforce Technology)

2. Raise Service request to schedule technician onsite visits to solve the issue 3. Use salesforce case management system to raise tickets, resolutions and escalations 4. Currently resolving issues for Top 100 counties that needs immediate attention and resolution Dec 2004 - Aug 2005:

Quality Assurance Engineer with Verizon Communications, Chennai, INDIA. Tools used: Mercury Load Runner

Tasks:

1. Create manual test cases for system and integration testing 2. Execution of manual test cases

3. Execution of test cases through load runner.

TRAINING:

Manual Testing of applications

HP Load Runner

Skills:

AWS suite of products (Lambda, EC2 instance /s3 bucket management, CLI), Salesforce case management system, Load Runner version xx, Microsoft office suite of products (Word, Excel, Powerpoint)

Certifications:

AWS Certified Cloud Practitioner

Databases:

Oracle 11g, Microsoft access

Work Authorization in USA:

Authorized to work with any organization in United States

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