Customer Service Full Time
Resume:
EMMA
FULKERSON
**************@*****.***
Franklinton, LA 70438
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Paris Parker Hammond - Cosmetologist
Hammond, LA • 03/2021 - Current
Rooftop Taco & Tequila Bar - Hostess
Ocean Springs, MS • 08/2021 - 03/2022
Style Encore - Retail Sales Associate
D'Iberville, MS • 06/2020 - 03/2021
WORK HISTORY
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
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Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
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Demonstrated high level of customer service to increase retention and satisfaction.
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Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
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• Answered phone calls and emails to schedule client appointments. Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Monitored seating area and checked restrooms regularly to keep spotless.
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Answered phone calls to take orders, give information and document reservations.
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Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
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Completed daily side work and opening and closing duties without fail.
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Rearranged tables and chairs for large parties and retrieved high chairs for children.
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Backed up servers by checking on tables and retrieving items for guests.
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SKILLS
• Workflow Efficiency
• Social Skills
• Detailed Instruction
Persuasion and Personal
Influence
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• Selling and Upselling
• Client Consultations
• Product Knowledge
• Clear Communication
• Hair Dying
• Build Customer Relationships
• Makeup Application
• Sell Hair Care Products
• Reflective Listening
Aveda Arts & Sciences Institute
Covington, LA • 05/2022
License : Cosmetology
Mississippi Gulf Coast Community
College
Gautier, MS • 04/2021
GED
EDUCATION
Greeted customers and helped with product questions, selections, and purchases.
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Stocked merchandise, clearly labeling items, and arranging according to size or color.
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Maintained clean sales floor and straightened and faced merchandise.
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Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
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Helped customers complete purchases, locate items, and join reward programs.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Used POS system to process sales, returns, online orders, and gift card activations.
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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
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Contact this candidate