Customer Service Case Management
Resume:
Palm Bay, FL *****
***********@**********.***
Crystal Grantham
Objectives
My goal is to maintain a career with an opportunity for growth. I am looking for a challenging environment while performing in a professional and exceptional manner for my employer.
Education
Southeast Missouri State University
General Equivalency Diploma
Allied College
Certificate of Medical Terminology
Experience
The Mortgage Place- Document Order Specialist
5/16/2021- 4/15/2022
Reason for Leaving: Laid off due to decreased demand for mortgage loans.
● Customer Service, Navigating multiple windows/tabs throughout the loan program. Filing, one on one case management, requesting, processing, and screening loan documents.
NexSpring- Document order Specialist
9/15/2018- 5/14/2021
Reason for Leaving: Bought out by The Mortgage Place.
● Customer Service, Navigating multiple windows/tabs throughout their loan program. Filing, one on one case management, requesting, processing, and screening loan documents.
East Missouri Action agency- Community Service Rep./ Building Manager
6/23/2014- 9/13/2018
Reason for Leaving: Found a better opportunity with NexSpring.
● Customer Service, Navigating multiple windows/tabs within their program. Filing, coordinating programs, one on one case management, public relations, filing taxes, interviewing clients for tax prep. LIHEAP and ECIP Programs.
Summerfield Townhomes LLC: Property Manager
05/10/2010- 06/15/2014
Reason for Leaving: The property was purchased by a new owner.
● Microsoft Word and excel, rent collection, lease signing, evictions.
● Oversight of two employees. Oversight of and payments of all vendors and contractors.
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