Customer Service Representative
Resume:
Jotandria Hodges
Duluth, GA *****
*********@*****.***
Seeking employment in a customer relations department as a customer service manager.
#readytowork
Authorized to work in the US for any employer
Work Experience
Order Fulfillment/Accounting specialist
Peach Trader Inc - Atlanta, GA
2006 - Present
Assist in all areas relating to new product order fulfillment from the point we receive payment to the point the customer receives his/her order or requests cancellation. Obtain shipping status and tracking information from suppliers for all purchase orders and relay this information to customers.
● Obtains tracking information for all new product orders in an organized manner and inputs information into the customer's order.
● Provides phone and email support to suppliers regarding purchase orders
● Provides phone support to customers regarding order status
● Provides email support to customers regarding order status, including providing information to customers regarding the status of back orders or delayed shipments
● Assists in relaying information about account status between suppliers and Peach Trader
● Assists with customer's pick-ups
● Assist with call overflow for sales department
● Handle freight invoice discrepancies with our freightlines
● Input invoices to be imported and paid
Assistant Manager
The Crate - Macon, GA
2004 - 2006
Supervised five associates performing tasks to include sales, returns, exchanges, operating cash registers, and assisting customers with purchase selections; evaluated and documented performance; counseled associates and resolved disputes; responsible for maintaining sales and store goals; ensured the store was clean and tidy; opened and closed the store as well as set-up displays and marked down clothing for liquidation sales; addressed and resolved customer complaints.
Led spring wear sales initiative; made room for summer merchandise--top salesperson/readied store for new deliveries
Trustworthy! Selected to deposit daily sales revenue at Bank of America; assured safe deposits
Created work schedules; ensured fair distribution of labor and adequate store coverage
Interviewed potential hires; contributed to maintaining a positive work environment
Ran reports, maintained files, counted cashier tills; provided managers vital information for sound decision making
Customer Service Representative
Army Air Force Exchange Service (AAFES) - Andrews AFB, MD 2001 - 2004
Addressed customer complaints; received credit card payments; gave account balances; answered account inquiries; took in-bound calls/made outbound calls on a multi-line telephone in a professional manner; routed calls to appropriate department representatives; maintained records, reports and files; contacted customers about late and delinquent accounts.
Contributed to customer satisfaction, waived late fees for outstanding customers who sincerely regretted not paying their bills on-time; fostered good community relations by showing AAFES cared about military families
Processed service-members preparing for deployments or change of duty station; aided US global reach initiatives
Education
AS in Psychology
Gordon College - Barnesville, GA
BS in Psychology
Morris Brown College - Atlanta, GA
Skills
• KEY SKILLS AND PROFESSIONAL ACCOMPLISHMENTS
New Product Order Fulfillment Manager
• Freight Experience
Contact this candidate