Customer Service Sales, training, human resources, insurance sales.
Resume:
Hello,
My name is Carla Byrd. I am a wife, mother, and grandmother. I am seeking a career that will allow me to utilize my educational skills and work experience. Through my current and previous experience with the community. I will be a great investment to your company. I am well experienced in management leadership, a good listener, customer service/sales, training, human resources, customer prospecting, being able to work in a high liability environment, multitasking, maintaining integrity at challenging times and staying focused on my daily goals.
I seek perfection in whatever I do, for the simple fact that it is a reflection of myself and who I represent. Time management is very important to me. I can work with a group of people, independently, I do not require direct supervision after being properly trained. Whatever I put my hands to do, I make sure that I have exhausted all avenues until it has been perfected. I enjoy training and helping people who need assistance in areas that they lack in to strengthen their weaknesses. Confidentiality and customer service are extremely important to me. It’s pertinent to be conscious of others by how they are treated, being a good listener, and following through on their needs and complaints until the issue(s) is resolved. I have received many customer rewards while working in retail sales, maintained #1 status as a store trainer/human resource assistant at Sears out of 26 stores that were in the district. I exceeded expectations as a Correctional Law Enforcement Officer during my employment with the Florida Department of Corrections. After graduating with my certificate of diploma in Private Investigations Certificate I obtained my 215 insurance license, I really enjoy connecting and educating the community. To see the opportunities to make a difference in ones lives gave me a drive to focus more on helping those in the field. Later on, I became an independent agent due to the limitations that were on me as a captive agent with only one carrier to work with. The timing was perfect, especially with ACA healthcare.gov enrollment beginning the latter part of 2013. Heritage Wealth Management opened up many opportunities for me even to becoming an Assistant Sales Manager to help train new agents and engage in events. I was able to enhance my skills in financial planning, while still working with life insurance. Heritage Wealth Management allowed me to enhance these skills, assist, and train new agents in the field. We recognized the need for the over 65 and under 65 market. I was appointed with multiple companies, assisting other agents throughout the state of Florida with corporate benefits enrollments for Colonial Life, and going to events to help the community enroll in health insurance thru the healthcare.gov marketplace. I was amazed at the percentage of clients in the community and small businesses who didn’t have health care, and to see them have coverage was a great accomplishment and peace of mind knowing I could help them. Sales are very important, but educating the community and one on one with your client is so important. This creates an awareness of why it is important to have healthcare coverage and the benefits of having it. I have had the opportunity to work out in the field, in the office, and at home with inbound/outbound calling.
I am well equipped to offer professionalism, integrity, ethics, customer service, care, and training. I don’t know everything, but I am always apt to increase my skills, which will allow me to excel above and beyond expectations.
Thank you,
Carla Byrd
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Human Resource & Sales Qualifications Summary
● Received multiple Customer Service Professional Awards
● Earned several Top Sears Credit Card Sales Associate and Highest Sales Associate awards
● Recognized several times by Sears Safety/Asset Protection/Security
● Spearheaded the committee to build morale and organized activities for the associates and their families
● Trained all new associates and provided updated training to all staff and managers
● Processed payroll, new hire paperwork and provided financial awareness
● Excelled in Individual and Group Sales
Security Qualifications Summary
● Received the Safety Employee of the Month award
● Qualified as Instructor/Trainer within two years to provide in-service training to maintain compliance
● Participated on the PMT board
● Created activities for staff to build morale and provide emergency aid
● Recognized for being a good listener/resolution
● Maintained client files
● Monitor patients behavior to prevent self-harm
EXPERIENCE
Florida Department of Corrections 11/2022- present Correctional Law Enforcement Officer
TruVirtue Agency for Trusted Senior Specialists (Seasonal) 07/2022-11/2022 Professional Licensed Medicare Plan Coach (Inbound/Outbound) Precyse Coding Solutions 10/2021-05/2021
Medical Office Assistant/Billing/EHR system reporting Connexion Pointe Remote Medicare Insurance/Drug Plan Sales 09/2020-10/2020 Medicare Inbound/outbound Insurance Agent
Florida Department of Corrections 10/2018 – 04/2020 Correctional Law Enforcement Officer
G4S Security Solutions/Contracted North Fl Regional Medical Center 03/2018- 10/2018 Contracted Custom Protection Officer/Shift Supervisor Lieutenant Premier Parking/Contracted North Fl Regional Medical Center 11/2017 – 3/2018 Contracted Patient Care Sitter
Bridges of America/Santa Fe Work Release Center 04/2016 – 8/2017 PRN Operations Technician/Correctional Officer
Brand Ambassador/Independent 10/2014- 2018
Promotional Events/Roadshows/Customer Service Sales Heritage Wealth Management Insurance Company 07/2013 – 01/2017 Financial Representative/Assistant Sales Manager (ASM), field, office, Inbound/outbound calls, Medicare and ACA enrollments, community awareness events
Cosmetologist- Volunteer Community Service 05/2007- present Volunteer Hairstylist/Manicurist for residents at Nursing/Rehabilitation homes and members of the community
Florida Department of Corrections 05/2000 – 01/2016 Correctional Law Enforcement Officer
Sears 08/1995 – 02/2001
Sales Associate and Store Trainer/Human Resource Assistant/Store Scheduler EDUCATION
City College – Gainesville, FL and Ft. Lauderdale, FL September 2012 Private Investigations- graduated
Lake City Community College – Lake City, FL July 2003 School of Cosmetology- hair, skin, and nails
Lake City Community College – Lake City, FL May 2000- September 2000 Correctional Law Enforcement Academy-graduated
Santa Fe Community College 1992
Certified Nurse Assistant- graduated
Licenses and Certifications
Correctional Officer, FDLE
Instructor Techniques, FDLE
Cosmetologist (Florida)
Florida 2-15 Insurance License- Life Health Annuity 2023 FFM Marketplace Certification
2023 AHIP
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