Customer Service Call Center
Resume:
Maira Benitez
***** ****** ***, **** **** Ca
***************@*****.***
My priority is to obtain employment with an establishment that will allow me to become part of their team. My goal is to secure a position that will allow me to apply my knowledge and efforts to my fullest capacity for their company. I am a flexible individual that enjoys learning new skills and mastering all tasks performed. I have Customer Service experience in both warehouse and office environments, also estimating experience for commercial and residential.
Skills and Abilities
Multi tasking abilities
Fluent English/Spanish
Customer Service over 5 years
Computer skills(Word, PowerPoint, Excel) Professional
Responsible/Reliable
Typing of 45 wpm
Generating and Building Reports
Clerical
Data Entry
Take in 50 calls or more in call center setting
Dedicated and Stable
Xactimate Software
Experience
Goldstar Foods
K12 representative
Ontario Ca
08/2021-06/2023
Duties: Communicate and plan with school districts lunch options and other necessities.build and compose daily reports. Work in past paced environment. Multitasking. Answer customers inquiries and maintain accounts.
Source Refrigeration & HVAC
Customer Service/Call Center Representative
Anahiem Ca
05/2015-12/2018
Duties: Multitasking with incoming service request from clients that included Walmart, Target, Sams Club, and many others via online and phone. Take in clients request with professional manner in fast paced setting. Phone request’s with average of 100 or more calls per day not including online requests. Handled customers from upset to happy with positive results. Generated reports. Dispatched service techs to work site needed.
DCL corp.
Distribution Service Analyst
Ontario Ca
03/2013-02/2014
Duties: include but not limited to providing excellent customer service to accounts which include Nestle. Running reports, work with Oracle application, getting customer orders out including Rush orders, work with bill of ladings, arranging pickups with carriers, and working with distribution, warehouse, and inventory.
911 Restoration
Customer Service/Estimator Assistant
Van Nuys Ca
08/2009-02/2013
Duties: handle inbound and outbound calls. Working in fast paced 24/7 Restoration call center that included water, fire damage, and reconstruction. Dispatching and entering data into system. Office duties. Answering customers email requests. Trained new employees as a CSR mentor. Generated bi weekly reports. Handled customers from happy to upset with positive results. Clerical duties. Beginning of 02/2010 I was promoted to assisting the high chief estimator by generating estimate quotes for customers using Xactimate software for reconstruction.
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