Customer Service Representative
Resume:
Donald Settle
**** *. ********* ****** **** ***
Chicago, IL. 60657
***********@*****.***
Dynamic and results-oriented professional with a 4+ year record of consistently exceeding sales quotas. Seeking a sales position within an organization that will utilize my training and experience in the life sciences field as well as my ability to build new and lasting relationships with clients.
Experience
May 2017–July 2017
Inventiv Health contract with Janssen Pharmaceutical, Chicago – Pharmaceutical Sales Representative
• Responsible for maintaining/increasing sales of Invokana, Invokamet, and Xarelto
• Collaborating with partnering reps to keep a consistent and effective presence within the territory
• Delivering effective/compliant sales presentations focused on the unique concerns of the HCP
• Identifying key staff members within the practice to complete a total office call March 2016 – May 2017
Inventiv Health contract with Daiichi-Sankyo, Chicago – Pharmaceutical Customer Service Representative
● Maintained/enhanced current relationships with physicians and office staff
● Distributed medication samples/promotional literature
● Troubleshot questions/concerns related to Daiichi Sankyo Incorporated and pharmaceutical products
● Built and executed an effective routing system to reach 200+ physicians throughout the Chicago land area
● Consistently exceeded daily call requirements and quarterly sample distribution requirements August 2011 – March 2016
Fitness Formula Clubs, Chicago - Sales/Personal Training Coach
● Consistently ranked top 10% in sales and considered a top performer
● Achieved highest client retention rate in 4+ years
● Partnered with membership team for corporate sales events and club promotional events
● Participated in health seminars and marketing events throughout Chicago
● Evaluated clients’ needs/goals and formulated custom workouts to successfully reach these goals 2009 - 2010
College Works Painting, Matteson, Illinois – Crew Leader
● Generated new leads through cold calls, door to door sales, and mailings
● Conducted consultations and generated estimates for labor and materials
● Scraped, sanded, primed, and painted houses
Skills
● Adept at overcoming obstacles through persistence and creative thinking
● Built lasting relationships with clients by gaining their trust and confidence
● Skilled at preparing monthly reports including revenue projections for management use
● History of follow through who understands the importance of attention to detail
● Collaborated on local promotions and ad campaigns to stimulate business
● Built relationships with customers as a value and service creator
● Skilled at Microsoft Office
Education
Western Illinois University, Macomb, Illinois - Bachelors of Science 3.5 GPA 2007-2011 Bachelor of Science in Exercise Science with a minor in Nutrition/Dietetics Dean’s List, Exercise Science Student Association, Intramural Athlete Volunteer Administrator, Macomb Illinois Police Department Spring 2010 Administration for the Macomb Police Department new recruit testing
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