GARFIELD MARTIN

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adyzbk@r.postjobfree.com © 917-***-****

Professional Summary

Network Engineer with 9 + years’ experience in network design, network administration, incident escalation support, including VoIP.

Experienced delivering technical support, troubleshooting, and maintaining network connectivity.

CCNA engineer with hands on experience in resolving issues with software and hardware implementations, infrastructure, and cabling.

NYC Office of Technology and Innovation – Brooklyn, NY November 2022 – Present

Network Support Engineer - Public Safety Network Operations Center

•Project and resource planning; provide sound resolutions to system outages; remediation of low - high level technical issues.

•Provide operational support to the public safety logging and recording technologies with analog and digital telephony systems.

•Interface with executive level management on the large-scale enterprise environment for emergency services.

•Utilize project management principles while also corresponding with external ISP vendor management.

•Collaborate with both internal engineering and administrative teams with the purpose of providing business continuity.

NYC Department of Education - Brooklyn, NY

Certified IT Admin LAN/WAN- Network Operations Center July 2019 – November 2022

•Collaborative team member in the daily operations of the wired/wireless network infrastructure of New York City Public Schools.

•Execute technical projects with SME engineers-technicians, internet service providers, and information security specialists.

•Ensure the network optimally functions by adherence to daily protocols, practices, and procedures.

•Remediate issues on Nice WFM Cisco 7K 9K IOS routers-switches, MACD, wireless lan controllers, firewalls, and also vpn.

•Create operational status reports for senior management; engaged with integral change control processes.

PVH – Bridgewater, NJ Nov 2018 - July 2019

Network Engineer

•Configure Riverbed Steel Central Controller, Net profiler; a mapping, monitor infrastructure component.

•Utilize Infoblox NetMri v7.2 to manage, identify, deploy networked services for dhcp, dns, and IP address-management.

•Configure, test, and deploy Cisco Meraki equipment for the firm’s international infrastructure; and remain on call.

Proskauer Rose LLP - New York, NY May 2018 – Nov 2018

VoIP Engineer-IT Telecom Services

•Install and support Cisco IP phones, analog lines via VG gateways, and support Cisco AV infrastructure.

•Administration of the firms’ telephony network via Cisco CUCM, Cisco Unity Connect, VG Gateways, and Cisco Jabber.

•Provide networking and routing administration, alarming via Cisco UCCX, and various facets of the telephony system.

•Perform routine and unscheduled telecommunications maintenance, also maintain service requests lifecycle

•Work as part of a team with on-call rotation to provide 24x7 engineering support; and provide professional level end user support.

•Follow process and procedural guidelines with emphasis on the Firm’s Security Guidelines and complete tasks via Service Now.

•Acknowledge emerging data and telephony trends, products and best practices, suggest ways to incorporate embedded infrastructure.

NYC Department of Environmental Protection - Queens, NY Mar 2014 – May 2018

Computer Associate II -OIT Network Support Operations

•Assist in achieving the configuration, installation, and deployment of Cisco Wireless Access Points.

•Responsible for the installation, and configuration of Riverbed Steelhead WAN Optimization routers; a bandwidth reducer.

•Provide operational support to NYC-DEP TCP/IP network, Windows 10 OS environment, and Cisco IOS platform.

•Perform systems check on virtual server components resources in order to ensure business continuity.

•Utilize Active Directory to provide the relevant rights and permissions to network resources.

•Configure, troubleshoot, and deploy Cisco VoIP devices utilizing Cisco Call Manager 10.6

•Proficient utilization of Cisco Workforce Optimization for Unified CCX.

•Configure, troubleshoot, and install Cisco Interactive Experience Manager v2.6.

•Leverage Calabrio Workforce Management for NYC-DEP Bureau of Customer Service for call recording and analytics.

•Provide maintenance and support to the VMware / virtual server environment ensuring data storage and network security.

•Administer LAN/ WAN port connections, installation of media convertors, fiber optics and Cat 6 patch cables.

•Proficient in utilizing Net Site, a network component monitoring, management, and optimization software.

•Coordinate, install, and implement end user training on, Cisco Agent and Supervisor Desktop, and also Cisco Finesse.

•Provide basic configuration of Cisco 7K 9K switches, and the design of network infrastructure, manage ticket lifecycle.

•Assist with the cloning and programming of NYC-DEP Motorola MOTOTRBO XPR 7550 portable radios.

Management Information Services Department Apr 2009 – Mar 2014

Telecommunications Associate I

•Project lead installing and configuration of Cisco Any Connect VPN utility software for NYC-DEP Marine Section Vessels.

•Provide maintenance and support to the VMware / virtual server environment which included power backups and disaster recovery.

•Installing, upgrading, decommissioning of information and communication technology, implement LAN/WAN and desktop support.

•Initiate documentation of equipment failures; and procuring replacement parts in order to maintain IT service delivery.

•Provided technical remote support via Cisco Any Connect/ Microsoft Terminal Service Client.

•Utilize Active Directory to provide the relevant rights and permissions to networked resources.

•Hands on contributor in the implementation of PXE initiated Microsoft Windows Operating System deployments

EDUCATION:

CUNY York College, Jamaica, NY 2010

Bachelor of Arts Political Science/Public Administration

CERTIFICATIONS:

Cisco Certified Entry Level Network Technician (CCENT) 2017 – 2023

Cisco Certified Network Associate (CCNA) 2020 – 2023

SIP School Certified Associate (SSCA) 2023- 2025

SIP & Cloud Advanced Sales (SSSP) 2023-2024

Certified IP Telecom Network Specialist N/A

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