PROFESSIONAL SUMMARY

Excellent communicator as a retired military veteran with a combination of thirteen years

active duty and eight years army reserve. Supervisor Transportation Security

Officer with twelve years of customer service experience while working at Raleigh Durham

International Airport, a fast-paced environment. A patient listener who fully focuses on

speaker and understands a variety of diverse backgrounds and cooperatively work with

others. Self-motivated with exceptional communication and computer capabilities.

SKILLS

Exceptional communication skills, Creative problem solver

Mediations capability, Training development aptitude

WORK HISTORY

Worklife Consultant, 2/2015 to 12/2017

Workplace Options, 2912 Highwoods Blvd, Suite 100, Raleigh, NC 27604

Averaged 40 answered calls per day by addressing employee inquiries and

provided updated information on the status of application.

Directs calls to appropriate support levels for resolution.

Utilizing open-ended questions to assess employee needs.

Xerox Customer Care Associate, 11/2014 to 2/2015

Crescent Green Drive – Cary, NC

Customer inquiries were responded to by understanding and clarifying inquiry.

Gathered and researched information.

Ensured superior customer experience by addressing customer concerns, demonstrating

empathy and resolving problems on the spot.

Supervisor Transportation Security Officer, 08/2002 to 07/2014

U.S. Department of Homeland Security – One Copley Parkway, Suite 600, Morrisville, NC

Manage an entire Checkpoint screening operation.

Responsibilities involved pre-board and baggage screening for several major airlines in the

Raleigh Durham International Airport.

Managed a staff which consisted of certified personnel rotating in a multitude of screening

tasks.

U.S. ARMY RESERVE Human Resource Sergeant, 11/2001 to 09/2008

Army Reserves – 5th Battalion, Civil Affairs, 108th Regiment, Fort Bragg, NC

Supervised the personnel section, including supervision and development of junior

enlisted soldiers. Twenty-one (21) year military career ended while accumulating thirteen years of Active Army duty with a Honorable Discharge and eight years Army Reserve (Retired).

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