YD

YAMUNA DASS

Professional Summary

Certified Phlebotomist versed in venipuncture collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Diligent Pharmacy Technician Trainee practical experience working in retail pharmacies. Excellent customer service and mathematics skills. Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, Dedicated and self directed office managed, five years of experience with specialized skill in administrative/Insurance Verification/Billing in ICD-10 terminology, data management, data entry, Insurances verification, conducting billing practices and other admin tasks. Ensured patients benefits are covered by contacting Insurance company. Educated patients about their coverage and benefit. Insurance Verification Specialist with proven success building patient rapport and preserving data integrity. Smart, reliable and possessing Medicare, Medicaid and Commercial insurance benefits knowledge. Technologically-savvy with the proven ability to quickly master new software and systems Excellent Communication and team collaboration skills. Highly passionate about the health care systems. Successful Customer Care Representative in durable medical company with two years of experience addressing customer requests and concerns. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated patient service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients/clients. Motivated to maintain patient/customer satisfaction and contribute to organization success. Adept in variety of software applications for EMR maintenance. Work History

Rite-Aid Pharmacy - Pharmacy Technician Trainee

Richboro, PA

08/2022 - Current

Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy

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Reviewed and verified customer information and insurance provider information.

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● Collected co-payments or full payments from customers adyzar@r.postjobfree.com

267-***-****

Huntingdon Valley, PA 19006

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Skills

Perform administrative/ Insurance

Verification/Billing support in an

Audiology medical clinic.

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● Process patient information and charts.

Answer phone calls and handle waiting

room triage.

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Schedule appointments and manage

calendar

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Verify insurance information and

process/appeal insurance claims.

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Proficient in evaluating and processing

insurance claims

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Submitted claims to Medicare,

Medicaid, and private health

insurances.

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Submitted prior authorization/approval

for Hearing aids Durable Medical

Equipment (DME)

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Familiar with computerized Electronic

Health Records

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● Courteous with Strong Service Mindset

● Efficient and Detail-Oriented

● Calm and Professional Under Pressure

● Multitasking and Prioritization

● Team-Oriented and Cooperative

● Verbal and Written Communication

● Problem Solving

Education

Rotech Healthcare - Customer Care Representative

03/2020 - 02/2022

Einstein Audiology Assoc, Bucks County Hearing Aid - Administrative Office Manager and Medical Biller

10/2016 - 03/2020

Patni Computer Systems - Software Engineer

11/1999 - 12/2002

Answered incoming phone calls and addressed questions from customers and healthcare providers.

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● Assisted with filling of over 200 prescriptions daily Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products

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Defused customer concerns with exceptional conflict and problem resolution skills.

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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

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Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.

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Conferred with customers about concerns with products or services to resolve problems and drive sales.

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Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

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● Assisted call-in customers with questions and orders. Answered an average of 40 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.

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Responded to customer needs through competent customer service and prompt problem-solving

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Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction

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● Assisted call-in customers with questions and orders Greeting patients, scheduling, maintaining files, verifying insurance eligibility, educating patient coverage and benefit, billing, submitting claims, appealing if necessary. Credentialing and creating/sending reports to primary care physicians.

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Oversaw office inventory activities for Hearing Aids, including ordering and requisitions, stocking and shipment receiving.

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Established Electronic File System to minimize spending on paper and toner supplies

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Performed/Monitored office inventory to maintain adequate supply levels and other products.

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Coordinated and carried out office interior updates by moving furniture, file cabinets.

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Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.

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2006

Software Quality Engineering

PA

Diploma: eMastrering Test Design

1997

Mumbai University

India

Post Graduate: Computer Applications

1995

Mumbai University

India

Bachelor of Science: Physics

● It is a self-paced training course

Professional development completed in

Test Design

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Certifications

Sun certified programmer for the Java 2

platform

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● PT - Phlebotomy Technician

Reviewed project specifications and design technology solutions that met or exceeded performance expectations.

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Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.

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Collaborated with clients to define solution requirements, accounting for applicable development variables.

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Installed and configured software applications and tested solutions for functionality

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Gardening, Volunteering for the community

Huge supporter of organic food, grow variety of vegetables in my yard, canned them for winter. Teaching/helping the children/neighbors growing vegetables in natural fertilizer.

Volunteering for the community in walks for suicide prevention, fundraising for mini-THON, fundraising for school music /science programs

Supporting my two girls in their every day adventures. Additional Information

Data Analytics certificate course from Google

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