Quality Assurance Customer Service

Rene Holloway

830-***-**** E: *************@*****.***

**** ***** **, ****** ** 78631

Experienced LVN bringing 14+ years of knowledge meeting the needs of others. Skilled in listening to patients, meeting health care goals and maintaining current knowledge of company policies. Offering empathy, reliability and enthusiasm for patients. Dedicated to serving individuals with special needs or requirements with utmost respect and consideration. Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care. CPR and First Aid certified. Caring and empathetic LVN with considerable experience in assisting elderly adults. Able to plan, develop, and implement individual program plans or carry out the existing plan of care. Experienced with medication administration and ensure that patients take prescribed medicines and receive adequate nutrition.

Customer service expertise. Patient education and counseling

Rapport and relationship building. Record keeping and reporting

Data evaluation. Incident reporting. Performance tracking

CPR and first aid education. Evaluations. Infection control.

Field surveying. Risk management

Cleaning and sanitation. Understanding tax law

Customer assistance. Medical chart documentation

Home Health LVN 02/2021 to Current

Tri County Home Health Kerrville, TX

CLINIC LVN 06/2020 to 02/2021

HCM Medical Group Fredericksburg, TX

FLOOR LVN 03/2020 to 06/2020

Knopp Healthcare Fredericksburg, TX

SALES ASSOCIATE 02/2020 to 03/2020

eWay Furniture/Living Fredericksburg, TX

FIELD APPRAISER II 02/2018 to 02/2020

Kimble CAD Junction, TX

HOME HEALTH LVN 09/2016 to 02/2018

Hill Country Preferred Home Health Junction, TX

APPRENTICE ELECTRICIAN 05/2014 to 09/2016

BNR Electric Junction, TX

LVN 11/2012 to 05/2014

Brownwood Regional Medical Center Brownwood, TX

While employed at BRMC, I worked in several different departments including clinic, med surge floor and O.R.

EDUCATION 08/2008

Associate of Science Nursing Practice

Ranger College, Ranger, TX

Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents. Managed quality assurance program including on site evaluations, internal audits and customer surveys. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

LVN SKILLS/DUTIES

Managed quality assurance program including on site evaluations, internal audits and customer surveys. Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms. Developed team communications and information for weekly meetings. Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking to verify understanding. Provided basic patient care and treatment, such as taking temperature, blood pressure and dressing wounds. Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies. Took samples such as blood and urine to complete diagnostic and routine assessment tests. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings Collaborated with Team Lead on evaluation of care plan outcomes, implementing or adjusting interventions accordingly. Responded to patient requests with appropriate clinical and personal assistance. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Reviewed patient history to verify conditions and current medications. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Documented patient vitals, behaviors and conditions and communicated concerns to supervising Team Lead/Physician. Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support. Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records

Documented patient information obtained from interviews concerning symptoms, medications and prior treatment

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