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Tech Support Technical

Location:
Sampangi Rama Nagar, Karnataka, 560001, India
Salary:
15 LPA
Posted:
August 17, 2023

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Resume:

SKILLS

Department Network Management

Headset maintenance

Heading machine operating

Full head highlighting

System solutions

Customer assistance

Failure resolution

Fault isolation

JITENDRA KUMAR

+91-930*******, 636-***-****

adyz1h@r.postjobfree.com, adyz1h@r.postjobfree.com

Bihar Gaya 823002

SUMMARY

Dynamic, competent, and result-oriented professional with 5+ years of experience in Enterprise Network Support.

Presently working with TEKMINDERS IT Services International Pvt Ltd as Sr. Network Architect.

Majorly worked on Cisco, Brocade Dell HP ETC.

Throughout the project lifecycle, in-depth expertise in various Network devices as requirement analysis, testing, debugging, and customer orientation is required.

Strong desire to learn new concepts and apply them in a productive way.

EXPERIENCE

November 2020 – Current

TEKMINDERS IT Services International Pvt Ltd Bangalore, India

Job profile:-

Installation, configuration, and Administration of Hardware, Servers, and Network device.

System, Server Rack mounting and end-to-end connectivity, Installing and Troubleshooting.

LAN maintenance and troubleshooting with IP addressing

Installation of Win Xp, Win-7, Win 8, 10 Win2003, & Win2008 Windows 2012, 2016.

Understanding of router and switching concept and LAN WAN technologies.

Routing: Default, Static, RIP, EIGRP, OSPF, IGRP, BGP

Switching: VLAN, VTP, STP, Ether channel, switches

IP addressing and sub-netting concept

Cisco Nexus switch VPc, VDC, Otv

Working Knowledge of Cisco Routers 800,1800, 1900, 2600,2900,3600,2800,3900, ASR 1000 series, ISR 4000 series

Working Knowledge of, MDS 9000 series switch, Nexus 7000 Series switch Catalyst 6500 series switch.

Working Knowledge of Brocade, Dell, HPE, etc.

Sound networking knowledge on CCNA.

Excellent analytical and troubleshooting skills with router switches and firewalls.

Excellent analytical support for the Cisco UCSC Standalone server and Blade server.

IOS, FOS NX-OS FTOS upgradation on routers and switches, firewall.

Sound knowledge about the network product and their spare.

Sound knowledge of log analysis and providing solutions.

Attended and closed successfully various critical at different customer sites like Tata Motors, ICICI Bank, Fortis Hospital, UIDIA, ITC, Skoda, SBI, SBICAP, JP Morgan, Hyundai Autoever India, Union Bank, Vodafone, Indus Tower, Daimler AG, Sun Pharmaceutical, ONGC, Tech Mahindra HCL Infotech Reliance India Ltd Bharti Airtel NTT Data etc.

Solid-Tech India Computer Services Pvt Ltd

May 2016 to Oct 2020

Job profile:-

Providing Technical support for hardware related issues in the server

Providing Tech Support of hardware & configuration in Network

Providing Tech Support for replacement hardware on Remote

Collecting logs online & offline HP, DELL, Sun IBM, Cisco, Juniper, Brocade

Analyzing Logs of server and providing Tech solution

Providing POA, RCA of Server Router Switch

Testing and troubleshooting network connectivity issues across the site.

Installing, Managing, and Troubleshooting Routers (Cisco & Juniper).

Configuring Router and Switch (Cisco).

Establish Point to Point connectivity between all site

Implementing and troubleshooting Routing

Providing troubleshooting commands for Cisco router, switch, Juniper

IOS upgrading on Cisco router & Switch Via TFTP, FTP, and USB on Remote Session

Troubleshooting critical issues live over remote access session (TeamViewer, any desk)

Team Lead for Router Switch installation on Remote site. (TeamViewer, any desk)

Sai Enterprise

June 2015-April 2016

Job Profile:-

Installing and upgrading hardware and peripherals while looking after the protection of the PC using software like Antivirus.

We upgrade Time to Time Technical Points and implement

In charge of installation, upgradation, and maintenance of all hardware software and operating system.

.

EDUCATION

2014 Bsc IT Shobhit University Meerut.

200412th BIEC from Ram Lakhan Singh Yadav College Gaya 2010

1998:-10th BSEB from Mahaveer Inter College Gaya

Hardware & Networking

Panacea Internetwork Patna

Continue upgrade in the Network platform.

LANGUAGES

Hindi: First Language

Hindi: C2

Proficient

English: B2

Upper Intermediate

ACCOMPLISHMENTS

Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of tasks.

.



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