Administrative Assistant Customer Service

Terria C. Longley

Milwaukee, WI *****

414-***-****

******.*******@*****.***

A quick, adaptable learner looking to obtain a career where I can utilize my skills, abilities, and experience. I offer professionalism, the ability to perform office work, and strong communication skills so that I can provide great customer service.

Experience:

LabCorp (transitioned from Ascension Healthcare in 10/2022)-Administrative Assistant

Milwaukee, WI 2/2022-Current

Perform office duties for the pathology department

Assisting with the preparation of pathologists’ conferences

Assist other areas of the laboratory department

R1 RCM-Authorization Coordinator

West Allis, WI 1/2019-02/2022

Verified patient eligibility with insurance, workers compensation, and other healthcare programs

Checked authorization guidelines via phone, web, or internally saved

Obtained authorizations for a wide range of medical services via web, fax, or phone

R1 RCM-Patient Access Scheduler

West Allis, WI 11/2017-3/2020

Data entered and verified patient demographics

Scheduled a variety of medical procedures

Collaborated with medical staff and their associates

CIOX Health-Client Service Representative

Milwaukee, WI 7/2016-11/2017

Understood and followed HIPAA

Data entered and processed medical record requests

Determined charge types

Education:

Milwaukee Area Technical College, Medical Administrative Specialist, A.A.S. Milwaukee, WI 12/2016

Skills:

Accountability

Communication

Compassionate

Confidentiality

Critical Thinking

Data Entry

Dependable

Detail Oriented

Epic

Medical Terminology

Microsoft Office

Multitasking

Organizational

Time Management

Trustworthy

Patience

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