Customer Service Data Entry

CHAD W. MARK

**** *. ******** *** *** *E Chicago, IL 60634

773-***-**** *********@*****.***

QUALIFICATIONS

Comprehensive knowledge of private and federal operations in the railroad industry

Skilled in customer service, warehouse processes, shipping/receiving, and fulfillment

Consistently demonstrates outstanding customer/client service skills to ensure organizational efficiency

Committed to organizational advancement

Possesses aptitude for learning processes and administrative and supportive functions

Technically proficient in MS Office, ShipRush, ERP Systems (AccountMate) PROFESSIONAL EXPERIENCE

MIGHTY HOOK, INC., Chicago, IL 2017 – Present

Shipping and Receiving Associate

• Coordinates with Shipping Manager as a Shipping Lead to onboard and train new employees and provide guidance.

• Receive and reconcile products from the US, Sweden and China.

• Ensures efficiency of warehouse operations by managing accurate shipment and receipt of vital stock and conducts product inventory to report availability.

• Maintains receiving log to document daily deliveries and initiates processes to resolve discrepancies.

• Demonstrates job competency and adherence to safety with documented reviews of equipment and certifications.

• Works with customer/client focus to ensure satisfaction in daily duties. PULLMAN RAIL JOURNEYS, Chicago, IL 2013 – 2017

Conductor/Commissary Manager (2014-2017)

• Monitored train security protocols and maintained accurate records to ensure passenger safety; complied with federally mandated and operational requirements.

• Demonstrated motivation and urgency while supervising 6-person crew per trip; coordinated crew’s tasks and instilled timeliness to maintain daily schedule.

• Oversaw commissary’s ordering, inventory, and staffing to manage daily operation.

• Fostered company’s reputation for outstanding hospitality with exceptional customer service and communication.

• Resolved customer concerns by communicating travel information, announcements and providing feedback before and during train rides.

• Employed company and process knowledge to troubleshoot repetitive issues. Commissary Assistant (2013-2014)

• Restored and distributed supplies to track inventory; assisted in commissary stockroom

• Worked in concert with crew to handle baggage and transportation for passengers

• Prepared food and drink service for passenger travel; managed dietary restrictions Chad W. Mark Page 2

INFAMOUS INC., Chicago, IL 2009 – 2013

Office Manager

• Reduced potential operational loss by tracking renewal of licenses and certifications of artists and establishment, in strict adherence with State regulations.

• Managed daily store operations including scheduling staff, maintaining inventory, customer service and merchandise sales.

• Recorded all artists’ and customer transactions to accurately track accounts payable/receivable, reconciliations; reported financial updates to stakeholders.

• Provided administrative support by preparing customer in-take forms, updated establishment policies and completed appropriate paperwork. MIGHTY HOOK, INC., Chicago, IL 2006 – 2009

Sales Associate

• Catered extensively to the immediate needs of customers including resolving any issues related to purchase orders, invoices, or delinquent accounts.

• Generated accurate purchases and expedited shipping on deliveries.

• Conducted administrative tasks including data entry, filing, and correspondence. EDUCATION

OSHA, Online course

Certified Forklift Operator, 2017

HAROLD WASHINGTON COLLEGE, Chicago, IL

Completed Coursework in Accounting, Business, Biology and Social Sciences, 2009-2012

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