CARL GEORGE

**** ******* ******

BATON ROUGE, LOUISIANA 70805

225-***-****

adyyv0@r.postjobfree.com

OBJECTIVE:

I am seeking a position a position where I might utilize my skills and abilities to benefit my employer and myself.

EMPLOYMENT:

2014 to Present

MUSICIAN/YOUTH LEADER:SHILOH BAPTIST CHURCH, BATON ROUGE, LOUISIANA – Serves as a for youth and educate the congregation about the hopes, concerns and needs of youth in the local church and community. Help plan, develop, and implement all aspects of a balanced youth ministry in the areas of group building, worship, discipleship, mission, and outreach. Support and guide the work of the Youth Council or equivalent body in an annual process of evaluating the vision and goals of the youth ministry and directing monthly planning sessions. Mentor youth in developing their leadership skills

1994 to 2014

CUSTOMER SERVICE REPRESENTATIVE: COX COMMUNICATION, BATON ROUGE, LOUISIANA - Worked in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. Trouble shoot the root cause of customer problems and identified the action required (used company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. Provided total customer service by asking questions and listening to customers to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. Established customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. Kept customer informed about progress by checking the status of work orders in customer record system. Provided seamless customer experience through documenting call details and new account information into the computer system and completed any forms required to request action by other departments.

1993 to 1994

SALES ASSOCIATE SUPERVISOR: OFFICE DEPOT, BATON ROUGE, LOUISIANA- Collaborated with the management team to drive an engaging and exceptional customer experience through leadership, communication, integrity and passion for the brand. Provided guidance and direction to Front End associates and facilitated ongoing training on the business model.

1991 to 1994

SALES/CASHIER: SEARS, BATON ROUGE, LOUISIANA - Provided positive front-line contact with the customer. Determined and met customer's needs. Provided customer assistance and support, while selling merchandise and Protection Agreements to customers. Ensured the customer's shopping experience was positive and assised in achieving store sales, Provided

Carl George -2-

consultative selling and service to customers. Interacted with customers to determine customer needs, provided assistance and support, and ensured a positive shopping experience.

EDUCATION:

1984 to 1987 Attended Southern University, Baton Rouge, Louisiana

1984 Completed Capital High School, Baton Rouge, Louisiana

REFERENCES:

Suitable references will be submitted upon request.