Kelly Hawkins

Manteca, CA *****

209-***-****

adyyuh@r.postjobfree.com

Professional Summary

Hardworking and passionate CPC-A job seeker with strong organizational skills, verbal skills and customer communication. I have always wanted to be employed in some area of the medical field where patients receive the medical help they need to thrive. I am ready to help my team achieve company goals.

Skills

Promotional Assistance

Public Presentations

Customer Relations

Managing Files and Records

Verbal and Written Communication

Medical Terminology

Records Review

ICD-10 (International Classification of Disease Systems)

CPT Code Modifiers

Data Abstraction

Maintain Patient Confidentiality

Protected Health Information

Work History

March 2009 - September 2010

Enhance Marketing - Cerritos, CA

Promotional Assistant

Engaged customers to communicate key product features.

Worked with team to achieve sales goals for products.

Assisted customers with product selection based on individual needs and preferences.

Maintained knowledge of current promotions and product features.

Maintained clean, organized and professional work environment.

Maintained accurate records of promotional events and customer interactions.

Greeted customers warmly and pleasantly answered inquiries.

Established and maintained positive relationships with customers.

February 2006 - December 2009

Mangy Moose Cafe - Manteca, CA

Senior Manager for Service Staff

Promptly responded to inquiries and requests from prospective customers.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Exhibited high energy and professionalism when dealing with clients and staff.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Trained new personnel regarding company operations, policies and services.

Maintained up-to-date knowledge of product and service changes.

Delivered prompt service to prioritize customer needs.

Trained staff on operating procedures and company services.

June 1992 - February 1995

Estee Lauder - San Francisco Bay Area California

Promotional Assistant

Collaborated with sales staff to identify target customers, promote products and increase sales.

Engaged customers to communicate key product features.

Worked with team to achieve sales goals for products.

Organized and stocked merchandise to keep necessary levels for sales demand.

Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Collaborated with marketing team to create and implement promotional campaigns.

Maintained knowledge of current promotions and product features.

Education

June 1989

Riverbank High School Riverbank, CA

High School Diploma

Certified Professional Coder

AAPC Certified ( current member and current on all CEU's)

Anatomy (certificate of course completion through AAPC)

Medical Terminology ( certificate of course completion through AAPC)

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