Jamal Lyons

adyytc@r.postjobfree.com 470-***-****

linkedin.com/in/jamal-lyons-62518482

Experience

Business Development Specialist

Accenture

Jan 2022 - Present (1 year 8 months)

Lead team meetings to discuss innovative improvements and establish an efficient workflow

•Develop and execute new strategies that ensure KPIs are consistently met and exceeded monthly

•Collaborate with clients to uncover areas of service expansion and present findings to executive team

•Schedule meetings with business owners and offer tangible solutions that ensures the company’s success

Account Analyst

MerchantE

Aug 2020 - Dec 2021 (1 year 5 months)

Daily communication with upper management to discuss workflow and necessary improvements

•Assisted with establishing new terminals and payment option to make the company more efficient

•Organized meetings with clients to secure new accounts and maintain current customer satisfaction

•Collaborate with cross functional teams to identify reoccurring system issues Account Analyst

INVISTA

Jan 2018 - Mar 2019 (1 year 3 months)

Organized and directed sessions that highlighted main dependencies of most lucrative clients

•Managed 12 accounts by e-mailing customers in order to identify and resolve areas of improvement

•Created daily reports using pivot tables to organize data displaying an overview of customer’s profile

•Maintained comprehensive documentation and ensured documents were archived within Salesforce Assistant Manager

The Digital Aquarium - GSU

Jan 2015 - May 2017 (2 years 5 months)

Mediated problems between employees and led team meetings to delegate weekly assignments

•Organized and ran workshops teaching customers how to operate Adobe Suite softwares

•Coached employees through project tasks that implemented Microsoft Office and Adobe Suite

•Partnered with manager to create initiatives designed to increase productivity towards goals by 20% Education

Georgia State University

Bachelor of Sociology, Sociology Graduate

Jamal Lyons - page 1

Skills

adobe • crm • customer relations • customer satisfaction • functional • marketing • meeting facilitation • microsoft excel • microsoft office • Microsoft SQL Server Jamal Lyons - page 2

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