Executive Assistant

Catalina Vega

Brooklyn, NY ***** • **.*****@*****.*** • 917-***-****

Objective: Executive assistant with in-depth empathetic customer service experience. Meticulous administrative organizational skills and courteous appointment setting.

PROFESSIONAL EXPERIENCE

THEE WITCH FARM

December 2018- Present

Co-Founder

Pioneered the establishment of Thee Witch Farm offering a range of spiritual healing modalities including Reiki, energy healing, chakra balancing and guided meditations Personally conducted one-on-one healing sessions, facilitating emotional release, energy alignment, and personal transformation for over 300+ clients to date. Developed and implemented tailored healing plans, collaborating closely with clients to understand their unique needs and goals. Hosted group workshops, seminars, and retreats on topics such as mindfulness, meditation, and energy awareness, attracting participants from diverse backgrounds. Cultivated a warm and inclusive environment that fosters trust, healing, and personal growth for clients seeking solace and transformation. Leveraged exceptional communication skills to convey complex spiritual concepts in an accessible and relatable manner, aiding clients' understanding and engagement. Established a strong online presence through the website, Facebook and Instagram, reaching a global audience and expanding the reach of healing services. Created engaging and informative content, including blog posts, videos, and webinars, to educate the public on the benefits of spiritual healing and its impact on holistic well-being. Collaborated with other holistic practitioners, therapists, and wellness experts to offer integrated healing experiences for clients seeking comprehensive support.

FLITE ATHLETICS, NEW YORK, NY

September 2019- September 2022

Executive Assistant

Efficiently managed complex calendars, scheduling meetings, appointments, and travel arrangements for 2 C-suite executives, optimizing their time utilization and ensuring smooth daily operations.

Prioritized and executed tasks with acute attention to detail, resulting in streamlined processes and improved workflow within the executive team. Prepared and edited correspondence, reports, and presentations, maintaining a consistent standard of quality and professionalism.

Acted as a liaison between executives, departments, and external stakeholders, fostering clear communication and collaboration to achieve organizational goals.

Spearheaded the implementation of Google Docs and CRM to digitize administrative processes, reducing manual work and increasing team efficiency.

Maintained utmost confidentiality while handling sensitive information and discreet matters, earning the trust of executives and colleagues.

Proactively identified opportunities for process improvement, resulting in numerous new contracts.

Assisted in planning and executing the Chamber of Commerce induction, managing logistics, guest coordination, and ensuring a seamless experience for 200+ attendees.

Managed expense reporting and budget tracking, consistently keeping expenditures within budget and improving financial transparency.

MICROSOFT/ INSIGHT GLOBAL, NEW YORK, NY

March 2019 - August 2019

Catering manager / Front Desk Representative

Delivered extraordinary service to inbound clients in a fast paced, customer care environment by following company philosophy. Consult with clients to understand their needs and tailored unique solutions for each event; reinforcing the benefits of utilizing Microsoft for their event needs. Provided relevant rates and packages that deepen client experience and result in returning clients. Continuously improved on key selling skills, including building rapport, understanding client needs and handling objections and closing sales. Address general and account specific customer inquiries; provided clear and concise information along with updating customer account information, as needed. Performed calendar management/ appointment scheduling for senior and junior executives.

SNAPCHAT/ INSIGHT GLOBAL, NEW YORK, NY

JUNE 2018- March 2019

LOCATION & DATA SPECIALIST (CONSULTANT)/ RECEPTIONIST

Provided administrative support to the IT department which consists of:

Entered location data into in house programming software, chose Bitmoji’s for specialized locations. Suggested new features that can be used for the in house program. Coordinated with the rest of IT in weekly meetings to assess how the program is functioning and user friendliness. Greet and sign in guests & visitors,

coordinated and scheduled conference rooms. Coordinated the set up of conference rooms for meetings. Facilitated coordination between other offices (LA,TO,AUS, etc..) to help smoothly receive execs and other staff at NYC locations.

Helped organize events for the staff while simultaneously maintaining administrative duties. Confirmed and coordinated logistics and timeline with clients, internal staff,vendors, and others.

ALL MY CHILDREN DAYCARE & NURSERY, New York, NY August 2016 – May 2018

Executive Assistant/ Family Worker

Provided proficient administrative support to the director and CEO which involves:

Offered back-up coverage for senior MDs and other executive assistants on the team

Scheduled complex, senior-level internal and external meetings and conference calls

Participated in broad administrative duties, ad-hoc projects, and committees

Approved timesheets and track vacation time for the entire teaching, custodial & office staff. Processed expenses incurred to ensure corporate credit cards are paid according to All My Children’s reimbursement regulations. Ordered supplies, business cards and equipment as needed.

Create, organize and facilitate workshops and events for the parents, staff and students.

VERIZON/ MARKETING WERKS, New York, NY

JULY 2014 – DEC 2015

Engagement Manager

Provided support to the Head of Sales and his direct reports within the Sales Department. Daily responsibilities included:

Met existing customers to review current services and expand sales opportunities.

Maintained contracts and other vendor agreements utilized by Verizon for contract employees. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges. Conducted workshops and presentations regarding sales promotions offered by Verizon to their prospective customer

PAY PER VIEW PROMOS & MARKETING, New York, NY

April 2010 – JUNE 2014

Executive Assistant/ Project Manager

Administered project management level support to the owner/President and members of the marketing team. Daily tasks were the following:

Maintained and coordinated the President’s complex calendar for internal/external meetings

Responsible for creating and implementing the on-boarding process for both permanent and temporary staff

Maximized the value of PPV’s funds spent on business travel by identifying the least expensive flight, hotel, and ground transportation with cost alternative recommendations where applicable

Accurately processed expenses for the entire team utilizing the in house system diligently before corporate card due dates to avoid finance and late charges

Responsible for cost effectively ordering and maintaining office supplies for the team

HENRY STREET SETTLEMENT, New York, NY

MAY 2010 – September 2012

Queens Project Coordinator / Executive

Provided executive level administrative support to the Chairman & directress. Responsibilities included but were not limited to:

Hosted and prepared agenda for Chairman’s weekly meetings focused on short-term/long-term business goals and objectives resulting in increased efficiency and improved productivity

Solely responsible for creating the first organization-wide expense tracking system, providing uniformed processes for tracking corporate and personal expenditures and invoicing. Researched and secured lucrative domestic/international travel discounts and deals that saved the company 25% on average per trip without agency support

Handled extensive confidential HR business correspondence and information, facilitated high volumes of meeting requests by prioritizing and resolving schedule conflicts, synchronized detailed domestic/international corporate and personal travel arrangements for the Chairman, maintained business and vacation schedules for all site monitoring staff.

HENRY STREET SETTLEMENT, New York, NY MAY 2009 – MAY 2010 (Consultant)

ADMINISTRATIVE ASSISTANT/ PERSONAL ASSISTANT

Provided support to the Directress. Daily duties consisted of:

Worked closely with the Managing Directors and Senior Vice Presidents when scheduling executive board meetings with the Directress

Maintained more than 20 databases, distribution lists and file systems containing confidential accounting information for the SYEP policy team

Approved timesheets and tracked vacation time for the entire Queens and Manhattan SYEP workers

Spearheaded Summer 2010 SYEP audit, resulting in a 96% score.

EDUCATION

CUNY QUEENS COLLEGE, New York, NY May 2014

BACHELORS OF THE ARTS: THEATER

SKILLS & PROFESSIONAL DEVELOPMENT

Microsoft Office Suite, Google Suite, Lotus Notes, Adobe Acrobat, SharePoint, Windows XP Professional, Concur Travel Software,sourcing, Canva, product pricing, administrative management, spiritual healing modalities, holistic wellness, workshop and retreat facilitation, content creating, public speaking, client-centered approach, collaborative networking,

purchasing and procurement.

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