Customer Service Associate

Elizabeth Rone

************@*****.*** • 419-***-**** • 312 East Liberty St. Arlington, Ohio 45814

Experience

Transportation Supervisor

McLane Company • Findlay, OH • 419-***-**** • 07/2018 - Present

●Daily dispatching of grocery delivery drivers; dispatching 240-300 loads weekly. ~250 drivers on our team, while I supervise 20 of them.

●Routing for seasonal & water loads thru Direct Route

●Billing & ANT to start the warehouse’s product selection process

●KPI & on-time delivery tracking

●Coordinate, schedule, and track all backhauls

●Complete invoices for drivers and stores

●Customer service interaction with stores and other divisions (phone conversations, emails)

●Cigarette and tobacco knowledge (USST & ASC)

●Working knowledge of Tableau, TMW and PeopleNet

●Enforce drivers on all safety policies, following OSHA & DOT guidelines

Barista

Biggby Coffee • Findlay, OH

02/2018 - 07/2018

●Daily customer interactions, cash handling, coffee making, opening and closing of the store

Customer Service Associate

Lowe's Home Improvement • Findlay, OH • 05/2016 - 01/2018

●Customer interactions, cash handling, merchandise returns, internet and phone sales, order picking, credit card and business applications

Service Coordinator

Meijer • Findlay, OH • 06/2012 - 02/2016

●Customer interactions, merchandise returns, cash handling, Western Union transactions and money orders, USPS experience and sales

●Oversaw and managed the front end of the store, maintained customer to cashier ratio, scheduled out breaks and lunches

●Cash office experience

Education

Environmental, Safety, and Occupational Health Management

University of Findlay • Findlay, OH • 05/2016

Bachelor of Science degree in Business Management: Environmental Health & Safety

Volunteer Work

●Arlington Heart & Soul • Arlington, OH • 2022 – Present

oHelping out around my community with various enrichment programs, fundraisers.

●Habitat for Humanity • Findlay, OH • 2013 – 2015

●Adventures in Missions • Texas, New York, Costa Rica • 2007-2012

oMission trips with my childhood church; traveling to various places around the country, food pantries, school cleanups, building homes, and so much more.

References

Ryan Herringshaw • 567-***-**** • McLane Company

Megan Eubank • 567-***-**** • McLane Company

Lindsay Schultz • 567-***-**** • Wilson’s Sporting Goods Company

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