Rwaneen Mock

Hampton, VA *****

adyyrg@r.postjobfree.com

+1-757-***-****

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Self-motivated and true team player.

Willing to relocate to: Hampton, VA - Newport News, VA Authorized to work in the US for any employer

Work Experience

Home Health Aide

Dr Joann Haysbert - Hampton, VA

August 2022 to Present

I take care of a 94 year old woman, I cook clean bath her and assist with any of her needs. I give companionship

CSR

Addison Group Staffing Agency - Virginia

February 2020 to June 2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Maintained accurate and current customer account data and digital information updates. Application Processor

Faneuil - Hampton, VA

July 2020 to February 2021

Entered applications and followed up with appropriate personnel for missing information. Evaluated source documents to locate information needed for each data entry field. Kept optimal quality levels to prevent critical errors and support team performance targets. Enrollment Counselor

AppleOne (Maximus) - Hampton, VA

June 2019 to July 2020

Data entry and inbound customer service calls regarding enrollment status with Medicaid for GA and MA for Maximus. Answered up to 70 incoming calls in busy, fast-paced global call center. Educated callers about plans, assist with updating caller info, transfer calls if unable to assist and advised of making changes through fax, mail or online. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Sales Associate

7-Eleven - Hampton, VA

April 2018 to September 2018

Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.

Product Specialist

Wynne Ford - Hampton, VA

January 2018 to June 2018

Continually expanded knowledge of Ford product line. Researched product’s technical specifications and accurately communicated information. Logged phone numbers and email addresses to contact customers for follow-ups.

Stocker

Walmart

June 2014 to March 2017

Completed floor replenishment to guarantee customer satisfaction size availability. Scanned, recorded and verified received inventory during regular shipments. Examined and inspected stock items for defects and reported damages to supervisor. Occasionally also cashiered when needed. Education

George Washington H.S.

2008

Skills

• Account Management

• Application Processor

• Call Center

• Care Plans

• Cash Handling

• Complaint Resolution

• CRM

• Customer Service

• Data Entry

• Document Review

• Enrollment Processor

• Faxing

• Filing

• HIPAA

• Inbound and Outbound calling

• Inventory Management

• Medical Terminology Knowledge

• Microsoft Applications

• Multi-line Phone talent

• Order Fulfillment

• Product & Service Sales

• POS Systems Expert

• Receiving Support

• Retail Support

• Service Standard Compliance

• Stocking and Replenishing

• Upselling

• Medical Records

• Customer Relationship Management

• Microsoft Excel

• Basic math

• Sales

• Project Management

• Microsoft Outlook

• Vital signs

Certifications and Licenses

Driver's License

Contact this candidate