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Customer Service Project Manager

Location:
Alexandria, VA
Posted:
August 15, 2023

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Resume:

Tyron Staples

**** ******** *****

Alexandria, Virginia 22310

adyyrb@r.postjobfree.com

540-***-****

SUMMARY

A people oriented, self-motivated individual that is proactive in problem solving, with the ability to handle multiple tasks and projects while maintaining a high level of professionalism.

SKILLS

•Customer Service

•Scheduling Strategist

•Windows Vista and Windows 10

•System, Application, Products (SAP)

•Xactimate

•Time Management

•Strong Work Ethic

•Critical Thinking

•Adaptability

•Forklift Driver (Propane and Electric)

•Material Handling

•Computer Networking

•Inventory Control

•Pricing, Estimates, Quotes

•Logistics

•Warehouse Experience

•Microsoft Office

•Influencer/Motivator

Work Experience

June 2022 – Present Total Renovating LLC,

Dumfries, VA

Project Manager

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Using different platforms such as 20/20 software and Xactimate to coordinate a visual approach and design to clients

Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

Ensure resource availability and allocation

Develop a detailed project plan to track progress

Use appropriate verification techniques to manage changes in project scope, schedule and costs

Measure project performance using appropriate systems, tools and techniques

Report and escalate to management as needed

Manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

August 2021-May 2022 Bedford County Public Schools

Bedford, Virginia

Full-time Substitute Teacher

Reports to the School Office upon arrival at school to sign-in.

Reviews with the substitute plans, attendance forms, and schedules to be followed during the teaching day and will contact the office with questions.

Teaches the lessons outlined in the absent teacher’s lesson plan.

Follows all policies, rules, and procedures to which regular teachers are subject and which good teaching practices dictates.

Assumes responsibility for pupil behavior in class during lunch and recess periods, and during fire of other disaster drills.

Lists assignments made and evaluates student’s work.

Performs such other duties and assumes such other responsibilities as assigned by the Head and/or Assistant Principals.

July 2019- February 2020 Frito-Lay Incorporation

Lynchburg, Virginia

Warehouser/Material Handler

Loaded and unloaded pallets and individual cases to and from trailers

Picked appropriate cases according to order using required technology

Safely operate a forklift after we provide you training, and you obtain certification

Loaded trailers via carts or stack cases on the floor of a truck trailer

Maintained general housekeeping and specific sanitation tasks as required

June 2018- June 2019 Berglund Toyota

Lynchburg, Virginia

Vehicle Detailer

Support Sales and Service Department operations with clean and finely detailed vehicles.

Conform to dealership and/or manufacturer specifications and time allowances.

Essential Duties: Washes Vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Applies wax to auto body, and wipes or buffs surface.

Vacuums interior of vehicles to remove loose dirt and debris.

Cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.

Applies preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals.

Cleans engine and engine compartment with steam-cleaning equipment and various cleaning agents.

Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product Manufacturer's recommendations.

Applies dressing on tires and tire wells. Replaces all traces of any protective films or coverings applied for shipment or service.

Keep shop area neat and clean. Use proper eye, hand, and body protection when using products that require protection.

Attend all dealership and service department meetings when requested.

Provide exceptional customer service.

November 2016- May 2017 Lynchburg General Hospital

Lynchburg, Virginia

Travel Ambassador

Moves or transports patients between hospital departments via wheelchair or stretcher or beds.

Initiates and follows through with proper hand-off of patients.

Documents all requests for services rendered in order to provide an accurate and timely tracking system.

Confers with customers in person or by telephone to provide information about Centra services and to solve problems.

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

Checks to ensure that appropriate changes were made to resolve customers' problems.

Refers unresolved customer grievances and/or provides suggestions to Dispatcher and/or Ambassador Coordinator for further investigation.

Receives and delivers messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

Provides greeter services by front door, patient registration, and/or emergency entrances.

Maintains and sanitizes wheelchairs, stretchers, etc.

Reports to nursing personnel prior to transporting and upon return of patient.

Transports contrast from Radiology to various departments. Delivers contrast solution to the patient's caregiver, as prescribed by Radiology.

Maintains clean workstation and break room area. Ensures waiting room is neat; contacts custodial services if unclean.

Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.

Other duties as assigned.

EDUCATION

Bachelors Degree in Business Administration

Liberty University

June 2017-May 2022

High School Diploma

Liberty High School

August 2013-June 2017



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