Customer Service Data Analysis
Resume:
JEREMY
FULWIDER
Folsom, CA *****
******.********@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in debugging issues, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Strong focus on performance, quality, deadlines, and project cost effectiveness.
SKILLS
Python\Perl\OOP
DevOps\Dashboard\Indicators
Atlassian\WIKI\JIRA\Bamboo
C\C++\MySQL\Verilog
Analytical Thinking & Debug
XML\YAML\CSV Data Sourcing
Git\Github\Bitbucket
Customer Relations
Linux\VM\Docker
Work well in Teams or Solo
Agile with Scrum and Kanban
Data Analysis\Machine Learning
EXPERIENCE
Product Integration Engineer
Solidigm Rancho Cordova, California, United States
January 2022 - June 2023
Worked with internal customers and vendors to create new system interfaces, writing detailed specifications for functionality and layout.
Managed internal tools with admin status control over VMs, Dockers, UI, GU; such tool as Grafana data analysis.
Sought out opportunities to improve integration processes with use of internal tools and methodologies.
Configured, implemented and integrated projects for department-specific needs.
Supported and motivated teams building successful technical solutions for business needs.
Designed and developed solutions using python and integrated project management strategies.
Met user needs with correct system hardware and software components.
Collaborated with engineers or software developers to select appropriate design solutions or ensure compatibility of system components.
Identified system data, hardware and software components required to meet user needs.
Influenced system component compatibility in collaboration with engineers, firmware and software developers.
Conducted daily sync and project update meetings across various sites and global locations.
Product Validation\Systems Engineer
Intel - SSD Nand Business Group Folsom, California, United States
May 2008 - January 2022
Part of initial group to pioneer the 1st World Class SSD NVM Enterprise solutions from first revenue product to a billion-dollar business through top quality product test/debug, performance, reliability, and customer service.
Developed innovative World-Class Solid State solution products and led engineering activities for new product development programs.
Designed and implemented quality regressive post-silicon, BlackBox and WhiteBox tests to improve product reliability.
Upheld strict quality standards, verifying results with audits of processes and findings.
Identified root causes of firmware problems through test data, indicators, deep-dive debugging efforts.
Validated processes and equipment based on outlined protocols and standards.
Established clear objectives and standards for validation processes based on product characteristics, bug-free firmware, and customer requirements.
Established clear standard operating procedures governing validation plans.
Mentored junior engineers for product test execution and debug success for bug reduction.
Many more upon requests.
EDUCATION
Bachelor of Science (B.S.) - Computer Engineering
CSU Sacramento, Sacramento, CA
Senior Project: Automated Hand-Free Driving
Focus: Signal Processing, VLSI, Architecture, and Digital Design with Verilog\VHDL
December 2005
REFERENCES
Available upon request
Contact this candidate