Gladis Alaniz

*** *. ********** **.

Tulare, CA. 93274

559-***-****

adyypr@r.postjobfree.com

SKILLS

Vast experience in customer service both, on or off the phone, face to face, and on or off the phone. Ample knowledge in handling customer inquiries, complaints, billing, and other service requests. Bilingual in both English and Spanish, able to speak, write, and read fluently. Always willing to go the extra mile to provide the best customer service experience in order to keep the customer and my employer satisfied. I’m a self motivated and hardworking individual that needs little to no supervision and detail oriented.

EXPERIENCE

Cigna Healthcare, Visalia CA.

Customer Service Advocate

December 2011 - January 2017

Work in a call center setting, take inbound calls, make outbound calls as needed to other healthcare providers, billing offices, health insurance companies, and other places to help resolve the customer's issues and concerns, primarily assist Spanish lines and dedicated accounts, also back-up to English lines, explain claim and benefit information to callers, handle preenrollment calls, take escalated (manager) calls, always focusing in 1st call resolution, trained in PPO products with reimbursement accounts attached to medical plans, site sit with new hires or teammates that might need additional help.

Tulare Iron & Metal, Tulare CA.

Weighmaster

March 2010 - November 2010

Take gross and net tonnage, weigh different recycling materials, payout customer for their materials, answer inbound calls, make outbound calls, translate when needed, filing and data entry, help with basic HR need, explain medical insurance benefits, payroll, and reconcile till at the end of the day, help with accounts payable and receivables.

Methodist Hospital, Arcadia CA.

Medical Records Clerk

September 2004 - April 2005

Answer inbound calls, make outbound calls as needed, translate when needed, data entry, alphanumeric filing, assist with storage, search, and release medical records, request and collect information for newborn and death certificates to send them to the county for processing.

Woman Infant & Children (WIC), Torrance CA.

Clerk

May 2004 - September 2004

Answer inbound calls, translate when needed, data entry, process information to print out vouchers, make outbound calls to schedule, confirm, and/or reschedule appointments when needed.

Superior Super Warehouse, Los Angeles CA. - Cashier

December 2001 - May 2004

Ring up groceries, use 10-key by touch, handle money, food stamps and any other form of payment with zero discrepancies, help customer with their questions or complaints, train new hire cashiers, drive to other stores if they needed cashiers, assists grand openings, and reconcile till at the end of my shift.

Awesome Insurance Agency, Los Angeles CA. - Customer Service Representative

March 2000 - December 2001

Answer inbound calls, make outbound calls, translate when needed, give insurance quotes over the phone or face to face, receive payments, filling, data entry for new and continuing customers, advertise for new business, make daily bank deposits, and pay vendors.

Superior Super Warehouse, Los Angeles CA. - Cashier

August 1999 - March 2000

Ring up groceries, use 10-key by touch, handle money, food stamps and any other form of payment with zero discrepancies, help customer with their questions or complaints, train new hire cashiers, drive to other stores if they needed cashiers, assists grand openings, and reconcile till at the end of my shift.

EDUCATION

College of the Sequoias, Visalia, CA. -

General Education

August 2007 - December 2011

Worked on my general education, prerequisites, and transferal units for a bachelor's in nursing.

Maxine Waters Employment Preparation Center, Los Angeles, CA. - CNA Training/Gen.Ed

September 1997 - August 2003

Completed 8 weeks of training to take state testing to acquire my license/certification. General education to acquire a high school diploma.

AWARDS

Received several customer service awards throughout my work experience and from all of my employers.